Details
1084999
Birmingham STEAMhouse
11/10/2024
Other - See Job
Monday to Friday, 38.5 hours, office-based
Smart Casual
Pay
£26,000
£29,000
Description
Role
Unitemps are looking to recruit for our client - We are now looking for an experienced and highly motivated, German speaking, customer service focused individual to join our clients team, in a dynamic role, where you will utilise your German language skills and excellent communication skills, to support and build strong business relationships with existing franchisees, distributors and customers in Germany and export markets. Your work will make a difference from day one. Your work will include supporting our German and export countries’ marketing and communication programme.
Duties and responsibilities
- Be the first point of contact for our franchisees, distributors, customers and consumers responding to queries and offering support, by phone and email
- Build strong relationships with our franchisees and distributors in Germany and export markets
- Respond to technical questions, handle orders, resolve complaints and manage your own customer related projects
- Support colleagues and team members with other Germany country-specific activities which will include supporting our German marketing and communication programme
Skills and experience
- Fluent in both German and English
- Experience in a telephone-based customer service role, with Excellent communication skills with a calm, composed manner with a positive, ‘will-do’ attitude.
- Customer Relationship/customer account management experience
- Experience in handling technical or product related customer queries • Accurate translation skills • Confident IT skills including MS office
Location
Shenstone
Benefits
- Staff purchase scheme – take home products for FREE
- Non-contributory private health care and critical illness cover
- Generous contributory pension scheme
- Life insurance at three times salary
- Employee assistance programme
- A varied and autonomous role with a financially stable business
Additional information
Office Based monday - friday