Details
1122119
University of Warwick
30/11/2026
6 Months
This post will be full-time, 36.5 hrs a week, Monday – Thursday 9:00am to 5:30pm and Friday 9:00am to 4pm.
Not Applicable
Pay
£13.45
£1.62
Description
Role
This post will be full-time, 36.5 hrs a week, Monday – Thursday 9:00am to 5:30pm and Friday 9:00am to 4pm.
We are looking for outstanding candidates to join our Customer Services Archive Assistant team.
You will have good interpersonal skills, with the ability to work with a diverse range of people. You will be willing to learn, keen to take on new challenges and be able to work in a constantly evolving, customer focused environment. You will be highly motivated and enthusiastic with an interest in or appreciation of history.
For further information regarding the skills required for this role please see the personal specification section of the attached job description.
To facilitate the day to day running of the Modern Records Centre by the production and return of archival material, supervision and support of customers in the MRC Reading
Room, and provision of general and administrative support for the running of the archives service.
Duties and responsibilities
1. To undertake reception, support, and supervision of users, for example: the reception of visitors and reader induction; helping with the search for relevant documents using the archives catalogue; monitoring users and use of material to ensure observance of Centre regulations; issuing and checking in material; receiving incoming telephone calls, updating the researchers’ database.
2. To assist with the production of documents (unique and sometimes fragile items) for readers and ensure their safe and accurate return and collate collection usage data.
3. To provide support for the smooth running of the department including liaison with other departments on administrative matters; maintaining stationery and archival supply stocks and office equipment; creating invoices and processing payments; liaising with the Estates team over building maintenance matters, collecting statistics relating to the department’s Key Performance Indicators and overall service management.
4. To provide assistance with the processing of incoming archival material, which could include handling, repackaging and box listing, as well as the creation and updating of catalogue entries.
5. To provide a reprographics service for internal and external users, including assessing material for suitability, providing quotes for work and the scanning of requested items. To participate in regular training as part of wider Customer Services service across the Library, and to provide support for the wider Library team as required.
On occasions the post holder would be expected to take responsibility for the safety and security of the collections in use at the time.
Skills and experience
- Previous experience in a customer facing role.
- Good interpersonal skills together with the ability to work with a diverse range of people.
- Good written and verbal communication skills.
- Good attention to detail.
- Good organisational skills, self-motivation and ability to work well under pressure.
- Ability to work well as part of a team.
- Proficient IT skills including the ability to use Microsoft Office packages, and to learn new applications.
- Willing to learn, keen to take on new challenges, accepts and reacts flexibly to change, able to use initiative.
- Seeks to exceed customer expectations, demonstrating a commitment to outstanding service.
- Highly self-motivated, enthusiastic, maintaining commitment over long periods of time.
- Awareness of Health and Safety principles.
- Ability to undertake manual handling activities e.g. lifting and carrying boxes and climbing ladders, whilst complying with manual handling best practice.
Location
MRC - Main Campus
Additional information
Advert closes on 19/11/2026