Details
1121949
University of Staffordshire
30/11/2026
3 Months
9am-4:30pm, Monday-Friday
Not Applicable
Pay
£12.71
£1.53
Description
Role
This internship project will support our client in reviewing and improving its production management processes as the business transitions to a new Customer Relationship Management (CRM) platform, Mothernode. The role offers an opportunity to gain hands-on experience in manufacturing operations, business process analysis, and digital transformation
The project will be delivered in three key stages:
Stage 1: Process Review and Analysis
• Gain a detailed understanding of the bespoke manufacturing process from enquiry through to installation.
• Review the current systems, workflows, and controls used to manage projects, production scheduling, customer communications, and job tracking.
• Identify strengths, challenges, and potential areas for improvement within the existing process.
Stage 2: CRM Evaluation and Process Mapping
• Develop an understanding of how Mothernode operates and its capabilities.
• Map existing production and customer management processes against the functionality available within the new CRM system.
• Assess how key business activities can be managed, automated, monitored, and reported on through Mothernode.
Stage 3: Migration Planning and Recommendations
• Produce a structured implementation plan to support the transition from the current system to Mothernode.
• Provide recommendations on process improvements, data migration requirements, staff training needs, and operational considerations.
• Present findings and a practical roadmap to the Production Manager, enabling a smooth and effective migration to the new platform.
This project is ideal for a student interested in business systems, digital transformation, manufacturing operations, process improvement, or project management, and will provide valuable experience in supporting a real-world technology implementation.
Duties and responsibilities
1. By working closely with our Production Manager you need to understand the various processes involved – showing them in a flowchart
2. The flow chart will take account of the machines and the skills that are required during the process.
3. To understand what systems and controls are currently in place to plan and monitor production activity.
4. To understand how the Mothernode CRM is designed to manage production – including work centres, labour, responsibilities, costs and timings.
5. To consider if some of our products should be organised into a kit-form with separate processes for different components
6. To present to the Management Team an overview of how the client could migrate from the current system to Mothernode.
7. To create in Mothernode the work centres, labour activities, process flows and costs that will allow the migration to take place.
8. To work with the Production Manager to make the migration happen.
Skills and experience
ESSENTIAL:
- Educated to degree level in Information Technology
DESIRABLE:
- Experience of working on a similar project where an old way of working has been replaced by a new IT system
- Some level of practical skills and experience, would help to understand the basic manufacturing processes that we operate
- Strong team player able to bond with our manufacturing team who will be wary of the process.
- Good verbal and communication skills to gain the understanding and support of the people involved in the project
Location
Four Ashes