Details
1121889
Middlesex University
07/12/2026
Ongoing
35 hours per week, to be worked flexibly 8am-8pm Monday-Sunday, 80% on campus in term time, 40% on campus outside of term time.
Not Applicable
Pay
-
-
Description
Role
Contract: Permanent, full-time (35 hours per week)
Hours: 35 hours per week, to be worked flexibly 8am-8pm Monday-Sunday, 80% on campus in term time, 40% on campus outside of term time.
Location: Middlesex University, Hendon campus, North London
Key Dates:
Deadline for applications: Sunday 22nd November at midnight
Interview: Monday 30th November
This role is an exciting opportunity to lead and shape a progressive, student-centred Advice Service that goes far beyond traditional advice delivery. You will manage and develop a team of career and student staff, champion student rights, and work with elected officers, university colleagues, and external partners to tackle the issues that matter most to students.
At MDXSU, we are committed to creating an outstanding service that combines high-quality advice, peer support, activations, and proactive interventions to help students thrive. You will play a key role in driving innovation, identifying emerging student needs, and developing a service that creates meaningful impact.
This is also an exceptional development opportunity. We are looking for someone with ambition, curiosity, and a commitment to continuous improvement. The successful post-holder will be supported through coaching, mentoring, and professional development opportunities designed to help them grow their leadership, strategic, policy, and service management expertise. If you are passionate about empowering students and building excellence, we would love to hear from you.
Duties and responsibilities
Responsible for the delivery of the Advice team through the line management of the staff team, with activities to include but not limited to:
- Lead an Advice team able to support students through a range of academic and personal issues.
- Provide day to day line management, guidance and advice for Student Advisers and student staff as requited.
- Mentor and coach students, to work with key stakeholders, both internally and externally, on targeted initiatives to tackle systemic issues that students are facing
- Support the elected officer team to be embedded and central to the design and delivery of the work of the Advice team
- Advocate for student rights and represent their interests in university meetings and committees
- Lead the Union’s Advice Service, ensuring high-quality student support and advice is embedded, that the service is compliant with legislative requirements including data protection, and that staff always act in line with relevant legislation
- Provide support with complex and advanced advice and casework delivery direct to students if significant escalation is required
- Provide analysis and briefing of relevant policy developments including institutional, political and sector changes to ensure both staff and officers' knowledge remains relevant
- Manage relationships with key stakeholders within Middlesex University and externally to ensure best practice within this area of work
- Support an effective triage process through Welcome Desk that provides students with excellent customer service, ensuring enquiries are answered effectively with high-quality signposting and triage where relevant;
- Lead an effective quality assurance process through the collection of student feedback, analysis of findings and monitoring impact and outcome;
- Create, deliver and evaluate a student representation mechanism for students to sit on University panels
- Develop partnerships with local authorities, organisations and charities that benefit our students
- Deliver a year-round activation programme of activities to support students with a range of issues and connect them with peers and relevant service providers;
- Alongside the management team, coordinate a targeted response to findings in NSS, the APP and other feedback mechanisms to ensure all students are able to suceed at University;
- Act as the Union's Deputy Designated Safeguarding Lead
- Lead MDXSU's peer support model, including initiatives such as student callers;
Skills and experience
Experience and Knowledge:
- Experience of managing a varied caseload with effective reporting and analysis in line with relevant legislation
- Knowledge of safeguarding
- Working understanding of advice systems and processes (e.g. Advice Pro)
- Knowledge of Students' Unions and issues affecting students (Desirable)
- Experience of managing high performing teams (Desirable)
Skills and Attributes:
- Excellent planning, organisation and administrative skills – with a particular focus on attention to detail
- Excellent interpersonal skills with an ability to build trust with a wide range of stakeholders.
- Excellent verbal and written communication with the ability to distil complex information
- Ability to self-motivate and manage own and others workload
- Data-centric with an innovative and proactive approach to problem-solving
Values and Ethics:
- Passionate about working within an organisation servicing a culturally diverse membership
- Ongoing commitment to professional development
- Acts with high integrity
Location
Middlesex University Hendon campus, North London
Benefits
About Middlesex Students’ Union
Middlesex Students' Union (MDXSU) is an independent, student-led charity dedicated to representing, supporting and empowering the students of Middlesex University. Led by students, for students, we champion student voice, influence positive change across the University and create opportunities that help students thrive both during their studies and beyond. Through our advice services, campaigns, student groups, leadership opportunities and community partnerships, we promote equity, belonging and social justice while ensuring every student has the opportunity to shape their university experience and future. At MDXSU, our people are passionate about making a meaningful difference, working collaboratively to create an inclusive, innovative and values-driven organisation where students are at the heart of everything we do.
Further information about Middlesex Students’ Union can be found at www.mdxsu.com
How to apply
To apply, email your CV and covering letter to mdxsuHR@mdx.ac.uk.