Senior Case Administrator

Reference
1121759

Branch
University of Warwick

Start date
09/11/2026

Duration
3 Months

Hours and days
3 days per week (Tues, Wed, Thur) 5 hours per day 12pm – 5pm

Dress code
Smart Casual

Rate of pay
£14.35

Holiday rate
£1.73

Role
To provide effective and efficient administrative support as part of the Case Management team. To provide excellent customer service to both internal and external customers, supporting departments and acting as a first point of escalation for case enquiries

Duties and responsibilities

• To act as the first point of contact for employees and line managers and provide advice and guidance on general case queries.
• Provide administrative support for case management (e.g. producing letters, arranging meetings and taking notes).
• Support the Case Advisers, Case Managers and Investigating Officer in providing a comprehensive service to the University through the provision of clerical support, producing letters, documents and spreadsheets using the appropriate software, and assisting on projects and processes.
• Use systems and trackers to provide management reports/information, KPI’s and cascade to the Case team, wider people function and business areas as appropriate

Skills and experience

• Sound general education at least to A level (or equivalent). GCSE English and Mathematics (or equivalent).
• Certificate in Personnel Practice with a commitment to working towards the CIPD Professional Qualification.
• Experience of working in a People team and with HR systems.
• Experience of giving advice to both line managers and employees on people issues.
• Detailed knowledge of HR best practice and employment law.
• Excellent written and verbal communication and customer service skills
• Ability to build good relationships and persuade and influence.
• Excellent administrative skills
• Ability to work confidentially and deal with difficult or sensitive issues with tact and diplomacy
• Ability to manage multiple tasks and conflicting priorities.
• Ability to check accuracy and attention to detail.
• Excellent IT skills; including Microsoft Excel, Microsoft Teams and Microsoft Outlook
• Well-developed problem-solving skills, with the ability to be proactive without close supervision, and to devise and implement practical solutions

Location
Hybrid working, anchor days on campus currently Wednesday and Thursday

Additional information
Advert closes: 09/11/2026

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