Details
1121505
University of Warwick
30/11/2026
Ongoing
HOURS: variable DAYS: variable Evening, weekend and bank holiday working is required This role is primarily to cover holidays and sickness, and shifts are available on an ad-hoc basis
Uniform Provided
Pay
£14.35
£1.73
Description
Role
To play a key role as part of the Visitor Experience team, and to maintain our high standards of service to visitors and artists alike whilst managing a successful mix of live performance, cinema, visual art, hire, and conference activity. This role is primarily to cover holidays and sickness throughout the year, and shifts are available on an ad-hoc basis.
Online Information Session – Thursday 5th November 2026, 3pm – 4pm
Join our Visitor Experience Team for an online information session. They will share details about Warwick Arts Centre, the role and objectives, and the application process. There will also be an opportunity to ask questions. If you cannot attend, we recommend registering so you can receive a copy of the session directly to your inbox the following day.
Online Information Session - Thursday 5th November 2026
In order to be considered for this role, please ensure you send a detailed cover letter (along with your CV), outlining specifically why you have applied for this role. We would encourage applicants to reference the essential and desirable criteria in their cover letter, along with relevant previous experience.Duties and responsibilities
- To deputise for the Licensee ensuring compliance with all relevant national and local licensing authorities, and legislation relevant to public buildings and places of entertainment and employment
- Duty Management duties to include daytime, evening, weekends, unsociable hours, customary and statutory (bank holiday) days
- Compliance with Health and Safety legislation, including (but not limited to) ensuring all emergency procedures, training records, incident reporting and venue checking procedures are current and up to date
- To be responsible for the wellbeing and safety of all visitors, and managing the front of house
- Maintain awareness of and act in accordance with (but not limited to): Theatres Act, Data Protection Act, General Data Protection Regulation (GDPR), Payment Card Industry Compliance, Health and Safety at Work Act, Disability Discrimination Act, Licensing Act, The Terrorist Protection of Premises Act, University policies, and any other relevant legislations, policies and procedures
- To maintain the security of the Box Office ticketing system regarding the confidentiality of the personal data and financial information to which staff have access
- To handle queries, feedback, complaints and incidents professionally and promptly
- To assist with ensuring that Warwick Arts Centre is presented to visitors in accordance with the brand and quality standards at all times, owning and delivering professional standards across all spaces at all times
- To assist with maintaining the very high standards of customer service and appearance required in the Front of House areas, including regular liaison with relevant departments and stakeholders
- Responsibility for liaison with third parties, visiting companies, hires, organisers, University of Warwick and any other relevant individuals regarding all aspects of event
- Assist with the smooth administration of all events including (but not limited to) operating the event management system
- Administrative and other duties relating to operational aspects of the Arts Centre as required by the Visitor Experience Manager
- To support the day-to-day supervision of the Box Office staff and Operations Assistants
- Day to day organisation, supervision and management of Visitor Experience Assistants and Volunteers. To include (but not limited to):
- Scheduling and maintaining rotas, to always ensure full cover
- Recruitment, onboarding, training, coaching, development and associated administration
- Maintaining full up-to-date records and producing relevant mailings
- Responsibility for effective communication with Visitor Experience Assistants and Volunteers
- Scheduling and supervision of staff and volunteers as required including arranging their rota and holiday / sickness cover
- To lead by example and identify and promote best practise and to undertake any relevant training as required by the post, including but not limited to First Aid, Door Supervisor, Transit Seat and Licensing
- To be a proactive, positive and flexible member of the team supporting Warwick Arts Centre meet its objectives and vision
- To understand, adhere to and promote University of Warwick and Warwick Arts Centre policies and procedures
- Support the development and implementation of WAC policies and procedures
- To be an ambassador for WAC, it’s vision and mission, and to provide excellent customer experience to all staff, ‘users’ and visitors
- To undertake any other reasonable tasks to support the organisation, the department, and its development
Skills and experience
Essential
- Educated to a minimum of GCSE grade A-C in English and Maths
- Experience of working in the Arts or related field with an interest in the Arts and Events Management
- Evidence of supervising, leading, and motivating all employees and volunteers
- To use own initiative and able to work alone, making decisions to prioritise tasks when under pressure
- Ability to take charge of the public in an emergency and diplomatic, calm, and positive approach to dealing with difficult situations
- To have a clear understanding of Health and Safety policies, and legislations relating to public buildings/buildings of entertainment
- Proven commitment and track record to delivering excellent standards of customer service
- Excellent organisational skills and proven ability to prioritise busy workload with close attention to detail and the ability to meet tight deadlines
- Excellent IT skills, including all MS Office applications
Desirable
- First aid qualification
- SIA (Door Supervisor) license
- Customer service qualification
- Experience with EPOS, event management and ticketing systems
Location
Warwick Arts Centre
Additional information
Advert closing date: Midnight on the 11th November 2026
Interview date: 18th November 2026
Start date: ASAP
Please note, if you apply for this role your contact details will be shared directly with the hiring manager.
Your CV and Cover Letter is your chance to explain why you are interested in the role and why you feel like you will be suitable fit. Relying too heavily on services such as Chat GPT when writing your cv and cover letters could reduce your chances of being shortlisted.
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