Details
1121479
City St Georges University of London
04/11/2026
Other - See Job
Monday - Friday 09:00-17:00
Casual
Pay
£16.70
£2.02
Description
Role
The Student Recruitment team at Tooting are looking for a Student Recruitment Assistant to join their team on a temporary basis.
Duties and responsibilities
-Enquiries management
• Maintain a thorough understanding of all courses offered on the Tooting Campus, including key selling points and brand messages tied to the overarching University brand.
• Manage enquiries about programmes at Tooting campus, City St George’s via email, CRM and telephone, to a high standard, providing relevant information and guidance - adhering to set protocols, processes and service level agreements (e.g. response times).
• Work closely with the Admissions Team and other relevant teams to ensure an accurate understanding of Admissions policies and procedures and how these relate to queries and concerns of prospective students.
• Manage frustrated or upset enquirers in a diplomatic and professional manner with high levels of customer service and empathy.
• Support the wider team with where necessary with event support/external events (when necessary).
• This role can be primarily undertaken remotely (subject to completion of induction period), but some onsite working may be required (to be agreed in advance).
Skills and experience
- Customer focused, with experience of working in a service-led environment.
- High level of attention to detail.
- The ability to work autonomously, take initiative and to manage time effectively.
- Competent use of Microsoft Office tools, specifically Teams, Excel, Word and Outlook.
- Ability to learn new systems quickly.
- Strong communicator, including spoken and written English.
- Familiarity with UK school leaving qualifications (i.e. A Levels, BTECs, GCSEs) or the ability to build knowledge on these quickly.
- Enhanced DBS for young people/vulnerable adults - preferred.
Location
This role is hybrid - Tooting Campus (or occasionally at Clerkenwell Campus)
Additional information
This advert will expire at 23:59 on 29/10/2026
Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later.
Please note payroll at City University Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view
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Equality, Diversity and Inclusion Statement (EDI)
City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.
We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages