Student Advice Centre Administrator

Reference
1121032

Branch
De Montfort University (Leicester)

Start date
21/10/2026

Duration
Ongoing

Hours and days
See advert

Dress code
Smart Casual

Rate of pay
£12.79

Holiday rate
£2.00

Role

Unitemps is a University-owned temporary staffing agency that operates in various universities, including De Montfort University (DMU). There are several benefits to working with Unitemps at DMU:

Networking Opportunities: Through Unitemps, you may have the chance to work with various departments and individuals at the university. This can help you expand your network and establish connections that may be valuable for your future career.

Professional Development: Many positions available through Unitemps may offer opportunities for professional development and skill enhancement. You can learn new skills and gain valuable knowledge while on the job.

Career Progression: Some temporary positions may lead to permanent employment within the university, giving you a potential pathway for long-term career advancement.

Contribution to the University Community: By working with Unitemps at DMU, you become a part of the university community and can contribute to its success and growth.

More information on the DMU Branch can be found HERE.

THE ROLE

This role sits within the Student Advice Centre and supports students and academic staff in working with the university’s administration throughout the student lifecycle. The post holder must be able to work in a customer-facing environment and able to work with other team members to prioritise their workload based on the needs of the wider team.

• This role is for 37 hours per week - Monday to Friday - campus based only.
• We need the role to start as soon as possible with an expected end date of 18/12/2026

Duties and responsibilities

• Provide empathetic and confidential advice to home and international, full-time and part-time undergraduate and postgraduate students on academic and welfare matters.
• Respond to student enquiries, resolve queries and refer students to appropriate university services, including Finance, Counselling and Accommodation.
• Advise students and academic staff on university regulations, policies, procedures and programme administration.
• Assist with completing and submitting university forms and explain relevant processes and requirements.
• Monitor student attendance and engagement, maintain records and manage related communications.
• Support student recruitment events, registration and induction in line with university policies.
• Process student requests, including deferrals, leave of absence, extensions, withdrawals and programme changes.
• Provide student record information to students, academic staff and authorised third parties when required.
• Support the release of student results and respond to related enquiries.
• Update student records on SAP, including address changes and assessment results.
• Liaise with Faculty Office colleagues to coordinate and process student forms.
• Follow administrative procedures independently, with minimal supervision, and support the Student Advice Centre Manager and Coordinators.
• Accurately record and log student enquiries.
• Provide professional front-of-house services to students, staff and other stakeholders.
• Share knowledge and promote best practice across Faculties.
• Direct enquiries to appropriate teams, including Student Records and Timetabling, to ensure timely resolution.
• Contribute to initiatives that improve student experience and wellbeing.
• Support student continuation through attendance monitoring and early intervention to address engagement concerns.
• Assist with wider Faculty duties as required.

Skills and experience

• Five GCSEs, including Grade C in English Language, or equivalent.
• Excellent written communication and numeracy skills.
• Strong accuracy, attention to detail and organisational skills.
• Ability to prioritise workload independently and meet deadlines.
• Experience in busy office administration and Higher Education.
• Ability to work proactively in a team and cover duties when required.
• Excellent computer and email skills.
• Proficiency in Microsoft Office, particularly Excel.
• Experience producing electronic documents and using databases and spreadsheets.
• Advanced Microsoft Word skills (desirable).
• Experience using SAP and attendance monitoring systems.
• Accurate data entry, amendments and record management.
• Ability to maintain electronic and paper records.
• Understanding of confidentiality and the Data Protection Act.
• Student Enquiries and Communication
• Ability to respond to enquiries accurately and promptly.
• Experience communicating by email, letter, telephone and face-to-face.
• Experience using virtual learning environments, such as Blackboard.
• Excellent customer service and professional communication skills.
• Ability to communicate effectively with internal and external stakeholders.
• Accurate data handling and record keeping.
• IT proficiency, especially Excel.
• Confidentiality and data protection.
• Communication, customer service, teamwork and flexibility.

Location
De Montfort University

Additional information
Applications will be reviewed regularly and the advert will close once suitable applicant has been received.

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