Details
1121013
University of Surrey
23/10/2026
2 Months
22.5 hours per week.
Smart Casual
Pay
£17.97
£2.17
Description
Role
The Student Success Coach plays a central role in fostering student engagement, wellbeing, and academic progression across academic schools. Working closely with the academic colleagues, and specialist support services, the postholder provides proactive, personalised, and data-informed support to help students thrive, overcome challenges, and successfully progress through their programme. The role combines 1:1 coaching, group support, early-intervention outreach, and ongoing case management to strengthen student belonging, attainment, and retention.
The post holder will provide specialist and tailored coaching and personal skills development to support students to succeed academically, significantly contributing to an enhanced student experience and improved student outcomes. The post holder will proactively engage with students, through targeted 1:1 support, bespoke group initiatives and the delivery of a Student Success personal and professional skills module.
The post holder will work closely with teams across Surrey’s pastoral ecosystem to support the continuation, completion and progression of all students. They will utilise available data to identify students at risk of withdrawal to proactively reach out and re-engage students and ensure timely, seamless support and effective case management for each identified student.Key Responsibilities
This role would be suitable to a recent PGR student.
£17.97 per hour.
£2.17 per hour holiday pay.
22.5 hours per week at the University of Surrey.
Duties and responsibilities
1.To offer support opportunities (drop-in appointments / group support) for all students within the school and to support the delivery of the Personal and Professional Skills Module working alongside the Senior Tutor and support services staff.
2.To proactively identify students at risk of leaving the University through the use of existing engagement and assessment data, through the generation of new data, referrals from support services, the senior tutor and those resitting or returning to study.
3.Intervene on a 1:1 basis to support good student outcomes. Initiate and maintain contact with students at risk, using a range of communications channels and build a trusted relationship with individuals.
4.Arrange regular sessions, providing students with a confidential space to discuss challenges and oversee ongoing bespoke pastoral and academic study skills and assessment support.
5.Explore and actively enable students to engage with a range of additional sources of university support or advice, as appropriate to the individual case, liaising with academic colleagues with the school and other specialist professional services staff to ensure effective referral and advice for students.
6.Maintain regular, ongoing 1:1 support session to monitor progress, support the student in developing agency and ensure regular communications occur with students to maintain a sense of belonging to their programmes and to the wide University community. Monitor and meet agreed KPIs, including attendance, attainment, pass rates and retention.
7.Make full use of available data, including the use of MySurrey Engagement and MySurrey Attendance, to track student engagement, and closely monitor outcomes to ensure ongoing and effective end to end case management. Use initiative, creativity and flexibility to support individuals at risk and share insights and trends, as appropriate, with colleagues across the University community to feed into improvements across academic and professional services teams.
8.Maintain a detailed and up to date record of student meetings and other interactions, with particular focus on the use of MySurrey Engagement, to ensure that the University has a clear and accurate picture of wrap around support.
Skills and experience
Essential
HNC, A level, NVQ 3, HND level or equivalent with a number of years' relevant experience.Or:Broad vocational experience, acquired through a combination of job-related vocational training and considerable on-the-job experience, demonstrating development through involvement in a series of progressively more demanding relevant work/roles.
Technical Competencies (Experience and Knowledge) This section contains the level of competency required to carry out the role (please refer to the Competency Framework for clarification where needed and the Job Matching Guidance).
Proven skills in relation to interviewing/seeking information for example: active listening, asking questions, clarification, summarising, with a strong attention to detail.
Ability to act with empathy, care and patience which may include students who are suffering extreme emotional states.
Good organisational/administration skills with the ability to effectively prioritise tasks and manage own time.
An understanding and awareness of confidentiality issues and GDPR.
An understanding of University and School policies and procedures.
Ability to analyse data and experience of developing, or working with others to develop, support interventions for students.
Commitment and ability to work collaboratively across teams.
Experience of providing student/staff advice in a similar or related role, preferably in Higher Education.
Desirable
A Coaching Qualification (ILM Level 3+)
Location
University of Surrey
Additional information
Must be willing to undertake a DBS check. Clearance at an enhanced level is a prerequisite for this role.