Details
1120969
University of Nottingham
26/10/2026
Other - See Job
See Advert
Smart Casual
Pay
-
-
Description
Role
Unitemps are acting as an Employment Business, supplying temporary workers, in relation to this vacancy.
Do you love helping people and creating positive experiences? As a CX Advisor at Boots, you’ll bring our “With you for life” mission alive by supporting customers with empathy, confidence, and care.
You’ll handle conversations across phone, email, WhatsApp, live chat, and social media — making sure every customer feels heard and supported in a fast paced, evolving environment. What you’ll be doing. You’ll help customers with a wide range of queries, from Boots.com orders to Advantage Card and healthcare services. You’ll take ownership of each interaction, listen actively, and provide clear solutions that leave customers feeling more confident than when they first reached out.
During peak periods, you’ll manage 80+ calls a day, alongside digital conversations across our other channels, balancing excellent customer outcomes with agreed performance measures.
Start Date: ASAP
Length of Assignment: to 31st December 2026
Working Hours:Full-time and part-time available, 25 hours minimum.
Pay Rate: £15
Location: Beeston Support Office, Nottingham
Dress Code: Smart Casual
CLOSING DATE: 31/12/26 Please note that the role may close early to applications – apply as soon as possible to avoid disappointment.
Duties and responsibilities
- Deliver empathetic, high quality support across phone, email, WhatsApp, live chat, and social media
- Handle high volume contact, including 80+ calls per day during peak times
- Understand customer needs and provide clear, confident solutions
- Take ownership of queries and resolve issues efficiently
- Reflect Boots’ brand values and our “With you for life” commitment
- Meet KPIs while keeping customer outcomes at the heart of every interaction
- Handle customer data securely and in line with GDPR, PCI, and Medical Services protocols
- Escalate risks or complex cases promptly
- Use deescalation techniques to manage challenging conversations
- Stay up to date with changes to processes, products, and systems
- Contribute positively to team culture and continuous improvement
Skills and experience
- Excellent verbal and written communication skills
- Ability to multi task across multiple systems and channels
- Proficiency in using computer systems and adapting to new software with ease
- Problem solving skills and sound judgement
- Strong attention to detail, especially when handling customer data
- A calm, professional approach under pressure
- A customer first mindset and a positive, supportive attitude
Location
Nottingham
Additional information
For advice on CVs, covering letters and making applications, please refer to the University’s Careers and Employability Service website.
Ensure that you demonstrate how you meet the requirements outlined above in your written application. You will always need to tailor your application to the role you are applying for. Applications may close early if a suitable candidate is found, so apply early to avoid disappointment.
This role is being advertised by the Unitemps team at the University of Nottingham, which is part of the Careers and Employability Service. Unitemps is acting as an employment business, supplying temporary workers in relation to this vacancy. We are acting on behalf of a reputable Nottingham company to fill this position.
If you require any reasonable adjustments to be made during the recruitment process on account of a disability or other health-related condition, or if you have any questions about this role, please contact the team at recruit.unitemps@nottingham.ac.uk
To hear about our other roles, please register online at https://portal.unitemps.com/register/candidate and sign up to emailed job alerts.
By applying for this role, you are agreeing to that we will share your application information with the recruiter for this role within UoN. Your details will be processed in accordance with our Privacy Notice which can be found on our website. If your application is successful, you will need to complete an eligibility to work check prior to commencing work.
How to apply
To Apply, please click HERE