Details
1120528
City St Georges University of London
26/10/2026
3 Months
Monday to Friday, 9am to 5pm
Smart Casual
Pay
£19.02
£2.30
Description
Role
This is a student support role focused on providing immigration advice, responding to student enquiries, maintaining accurate records, and delivering a professional and supportive service to international students.
Duties and responsibilities
- Ensure student advice and information is clear, timely, and tailored to individual needs, referring to internal and external support services as necessary.
- Deliver a welcoming, responsive, and culturally sensitive service, dealing with students in a polite, friendly, and professional manner and responding positively to requests for information and help.
- Provide specialist immigration advice and support to international students on visa matters, visa extensions, and UK immigration regulations to IAA (formerly) Level 2 standard, ensuring compliance with IAA rules, the UKCISA/AISA Code of Ethics, and university regulations.
- Maintain accurate and up-to-date records of student interactions and compliance documentation, regularly reviewing progress to ensure tasks are completed to required standards and deadlines.
- Analyse student cases and queries, gathering relevant information and using established problem-solving techniques to provide solutions or escalate more complex issues as appropriate.
- Support staff and international students with visa and immigration queries via email, appointments (online and in person), and phone calls.
- Undertake any other duties as advised by the Team’s Manager.
Skills and experience
- Good working knowledge of UK immigration and visa regulations, including issues affecting international students.
- Awareness of the UK Higher Education environment and student support services.
- Excellent IT skills, including strong working knowledge of Microsoft Office packages, with experience using databases and records systems.
- Ability to communicate complex information clearly, concisely, and empathetically to students, colleagues, and external agencies, using a variety of written and oral methods appropriate to the audience.
- Proven ability to provide specialist, accurate, and timely advice to students from diverse backgrounds, demonstrating a commitment to excellent customer service.
- Ability to communicate effectively in person, in writing, via email, and by telephone with a diverse range of people
- Commitment to excellent service delivery.
- High level of accuracy and excellent attention to detail.
Location
Drysdale Level 2, Northampton Square, London EC1V 0HB
Additional information
Start Date: 26/10/2026
This advert will expire at 23:59 on 15/10/26.
Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later.
Please note payroll at City University Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view the payroll deadline dates here
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Equality, Diversity and Inclusion Statement (EDI)
City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.
We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages