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People Support Administrator

Details


1114487


De Montfort University (Leicester)


03/10/2026


Other - See Job


See advert


Not Applicable

Pay


£12.79


£2.00

Description

Role

Unitemps is a University-owned temporary staffing agency that operates in various universities, including De Montfort University (DMU). There are several benefits to working with Unitemps at DMU:

Networking Opportunities: Through Unitemps, you may have the chance to work with various departments and individuals at the university. This can help you expand your network and establish connections that may be valuable for your future career.

Professional Development: Many positions available through Unitemps may offer opportunities for professional development and skill enhancement. You can learn new skills and gain valuable knowledge while on the job.

Career Progression: Some temporary positions may lead to permanent employment within the university, giving you a potential pathway for long-term career advancement.

Contribution to the University Community: By working with Unitemps at DMU, you become a part of the university community and can contribute to its success and growth.

More information on the DMU Branch can be found HERE.

The post holder will also be responsible for undertaking HR administrative processes to deliver an effective, professional and efficient service, including very close links with the People Support Coordinator and Resourcing and Safeguarding Advisor.

The role is for 37 hours per week working 2- 3 days on campus in the office - The role will start as soon as possible and we will need someone in the role until at least 06/11/2026

Duties and responsibilities
People Support Hub Delivery

Manage high volumes of inbound calls and emails in a timely manner & in line with Service Level Agreements, escalating to the People Support Coordinators where required or the wider People Services Team as and when required.
Follow Scripts to handle common enquiries Keep records of calls within a call log database
Provide an end to end resolution approach to resolve customer enquiries with accurate, satisfactory answers.
Provide first line support in varying capacities such as via email, in person and taking phone calls.
 
Resourcing Support
Provide effective, timely and efficient administrative support of recruitment processes and services ensuring compliance with legislation, university procedures and departmental processes.
 
Liaise with candidates to ensure a high level of customer service is maintained as well as a great first impression of the University.
Working with the People Operations Team to ensure candidates are onboarded in a timely manner.
Support the administration of the internal first process.
 
Other Duties:
Maintain HR records for staff when required.Work in a pro-active manner offering quick updates to processes and internal webpages where required.

Skills and experience

  • Experience of working in a busy office environment as an administrator.
  • Demonstrable commitment to provide a professional, high quality, robust, efficient, customer focussed service.
  • Ability to work effectively in a flexible and responsive way, organising and prioritising work to ensure that deadlines are met.
  • Ability to give clear and helpful guidance and solutions to customers in line with policy
  • Demonstrable commitment to excellent customer service
  • Ability to communicate with customers of all backgrounds and at all levels within the organisation with professionalism using both verbal and written methods.
  • Proficient in the use of Microsoft office packages and an ability to quickly learn and adapt to new software and systems. Sufficient knowledge to complete basic reports, letters and input data.
  • Ability to maintain confidentiality when dealing with documents and data.
  • Achieved a minimum GCSE grade 9 - 6 (A* - C) in Maths and English or equivalent level of experience.
  • Ability to demonstrate tact and diplomacy with dealing with both internal and external customers
  • Ability to work with a high degree of accuracy and attention to detail.
  • Aptitude to assist with project work to continuously improve services offered.
  • Ability and willingness to work as part of a team.
  • Knowledge of Equality and Fairness, with the ability to demonstrate tact and diplomacy when dealing with both internal and external customers.

Location
De Montfort University

Additional information

Unitemps is acting as an Employment Business, supplying temporary workers, in relation to this vacancy.

Unitemps DMU operates a monthly payroll - Please refer to the candidate information hub for DMU Unitemps in relation to pay dates and further information - HERE 

The information below is for DMU Students only:

The Careers Hub based in Hugh Aston Building on Campus is for DMU students from all faculties to receive tailored careers advice and support from trained Careers coaches; it is a useful space to visit should you have any questions regarding Careers! If you require help creating a CV/Cover Letter, please make the use of the Careers Team Skills Hub, available via MyGateway by clicking HERE

We aim to notify all candidates of the outcome of their application however volume of applications sometimes does not allow us to do so; please check your application status via your Unitemps account regularly; we may also communicate via email; please check your junk mail.

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