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Audio Visual Helpers

Details


1119184


UCL


05/10/2026


6 Months


36.50


Smart Casual

Pay


£17.46


£3.27

Description

Role

Unitemps are recruiting for Audio Visual Helpers within ISD Digital Campus. The role is to work the date of 5th October 2026 and will run until 31st March 2027 full- time at 36.5 hours per week. Payment is set at £17.46+ holiday pay per hour and the role will be CAMPUS based.

UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over £1 billion. Part of UCL’s vision is to take on the hardest global challenges.
The Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions. Our ambition is to be the leading IT services group in the HE sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.
Within ISD, this post is in the IT Service and Operations department which manages the infrastructure and data platforms which underpin UCL's central IT services, including data centres, cloud compute and storage platforms, networks, telephony, communications and collaboration and enterprise applications. In addition, IT Service and Operations provides an End-to-end Service Management capability, ensuring UCL's IT services are relevant, responsive and resilient.

Duties and responsibilities

  • The purpose of the AV Helper Officer role is to provide prompt, in-depth, customer-focused 1st line support to staff, students and honorary contract holders
  • The post holder will provide field, phone and remote based support of Audio Visual and IT support used by academic staff, administrative staff and students
  • The post holder will form part of a medium sized team and will be expected to work within virtual teams across other parts of the ISD

Skills and experience

  • Audio Visual fundamentals
  • Knowledge of Video Conferencing
  • IT hardware including laptops, desktops, tablets and mobile devices
  • Operating system support for Windows 10 and OSX
  • Understanding of work place safety including carrying out informal risk assessments
  • Experience of supporting large scale conferences and high profile events
  • Experience of using fault logging system
  • Experience of supporting a wide range of software

Location
Campus

Additional information

Please note to be eligible to work within this role, you must have the right to work in the UK, be physically based in the UK and be able to travel to our London based office for a RTW check (if required). This job will close for applications at 11.59pm on 1st October 2026. Interviews will be held shortly after.

Unitemps reserves the right to close this advert for applications prior to the date specified above, if a high volume of suitable applications are received.

If you have a full-time contract of employment with UCL, you are not able to work through UCL Unitemps at the same time.

Unitemps payroll is monthly, one month in arrears, please see the payroll dates here.

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