Student Ambassador 2026-27

Reference
1116414

Branch
De Montfort University (Leicester)

Start date
30/09/2026

Duration
Ongoing

Hours and days
Various Shifts

Dress code
Uniform Provided

Rate of pay
-

Holiday rate
-

Role

The Student Ambassador role is open to undergraduate and postgraduate students from all academic disciplines. Student Ambassadors represent the university both on campus and online, acting as the face of the institution. They play a key role in supporting student recruitment, outreach, and engagement by delivering a welcoming, informative, and professional experience for prospective students, their families, schools, colleges, and other stakeholders.

Student Ambassadors are expected to communicate accurately and confidently, promote the university's values, and provide excellent customer service across a range of activities and communication channels.

Hourly Rate: £12.71

Holiday Pay: £1.98

Duties and responsibilities

Key Responsibilities

• Always represent the university professionally, delivering an outstanding customer experience that reflects the university's values.
• Support student recruitment, outreach, and engagement activities both on campus and online.
• Welcome, guide, and engage prospective students, visitors, families, schools, colleges, and other stakeholders during events and activities.
• Lead campus, accommodation, and course-specific tours, providing accurate and engaging information about the university and student experience.
• Share your student journey through presentations, panel discussions, blogs, vlogs, social media content, photography, video campaigns, and other promotional activities.
• Respond professionally to enquiries via face-to-face interactions, telephone, email, and digital communication platforms.
• Assist with the planning, preparation, setup, operation, and dismantling of recruitment events and promotional activities.
• Complete administrative and clerical tasks, including accurately recording information and maintaining data using university systems.
• Work collaboratively with university staff and fellow ambassadors while also using initiative to work independently when required.
• Lead and support groups of prospective students, visitors, and peers during activities, ensuring a safe, welcoming, and organised experience.
• Consistently achieve agreed performance targets and key performance indicators (KPIs) while maintaining high standards of service.

Skills and experience

Skills, Attributes and Competencies

• Excellent verbal and written communication skills, with the confidence to engage diverse audiences across a range of communication channels.
• Strong presentation and public speaking skills, with experience presenting to groups or large audiences.
• Friendly, approachable, professional, and customer-focused, with a genuine enthusiasm for representing the university.
• Ability to build positive relationships and work effectively with colleagues, prospective students, families, schools, and other stakeholders.
• Experience working with young people, families, the public, or in a customer-facing environment.
• Ability to work collaboratively as part of a team while also working independently using initiative and minimal supervision.
• Strong organisational skills, with the ability to prioritise competing demands, manage multiple tasks, and adapt to changing circumstances.
• Reliable, attentive to detail, and able to follow instructions while maintaining high standards of accuracy.
• Target-driven, with the ability to consistently meet performance expectations and KPIs.
• Competent IT skills, including experience using Microsoft Office applications and digital communication platforms.
• Demonstrates honesty, integrity, professionalism, and respect in all interactions.
• Committed to promoting equality, diversity, inclusion, and a welcoming environment for all.

Location
On Campus

How to apply

Application Details

The job advertisement will go live on 28th September 2026, and the closing date for applications is Friday, 16th October 2026.

Interviews will commence on the week of 2nd November 2026.

To apply for this role, you must be a De Montfort University student and complete the Microsoft Forms application using the following link: 

Student Ambassador Application Form 2026-27

Please note that if you are successful in the recruitment and selection process, the interview dates cannot be changed. You must be available to attend your interview on the date and time allocated to you.

If you have been appointed or selected for the role, you must attend mandatory training with dates to be confirmed, and these cannot be changed. Please note dates and times of events can change as per the discretion of management.