Front of House/Receptionist (ID:13932)

Reference
1118344

Branch
University of Leicester

Start date
05/10/2026

Duration
12 Months

Hours and days
This role is for 21 hours over 7 days a week (Working 5 days over 7 days) where required across the service. Shifts are as required as per the requirements of the Sports Centre Operational Times, including bank holidays, early, late and weekend shift

Dress code
Uniform Provided

Rate of pay
£13.04

Holiday rate
£1.57

Role
The University of Leicester is seeking a friendly, efficient, and proactive Sports Centre Receptionist to join our Sport & Active Life team. As the first point of contact for members and visitors, the Front of House plays a vital role in ensuring a high-quality experience and smooth operation of our facilities. 

Duties and responsibilities

You will welcome members and visitors, control access to the facilities, respond to enquiries and provide accurate information about facilities, services and memberships. You will manage bookings through the dedicated online system, administer membership schemes, provide tours where required and complete associated paperwork and general administrative tasks. You will also collect cash and card payments for facilities, classes and memberships, maintaining accurate records and handling information securely. 

You will support the day-to-day implementation of operational health and safety procedures and will act as a designated first responder to emergencies involving the swimming pool, sauna, steam room or spa pool. You will therefore be required to undertake training and achieve the NaRS Pool Attendant qualification unless you already hold it. The role also involves working effectively with colleagues across the department and engaging professionally with students, staff, members of the public, alumni, external groups and visitors.

Skills and experience

You will have five GCSEs at grade C or above, or equivalent qualifications, together with previous relevant experience in a recreational or leisure environment and experience of delivering good customer service. You will have sound knowledge of health and safety policies and procedures, an interest in sport and fitness, good written and verbal communication skills, and the ability to work accurately with attention to detail.

You will be approachable, courteous and able to exchange information clearly and effectively with a wide range of facility users. You must be able to remain calm, take charge and organise others during an emergency, work flexibly within a shift pattern and demonstrate empathy for the student environment. A current First Aid at Work certificate, NPLQ Lifeguard Qualification, Pool Plant Operators Certificate or STA NaRS Pool Attendant Certificate would be advantageous but is not essential.

Location
Danielle Brown Sports Centre or Roger Bettles Sports Centre, University of Leicester (Potential for cross-site working, but a base site will be allocated to you if successful)

Additional information

To apply, please submit your CV and a covering letter outlining your suitability for the role.

Informal enquiries are welcome, and should be made to Aaron Spencer, as1512@leicester.ac.uk.

Duration: 12 months (potential for extension)

Closing date for applications: Monday 21 September 2026

Unitemps is acting as an Employment Business, supplying temporary workers, in relation to this vacancy.

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.