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Student Lifecycle Officer

Details


1117996


UCL


24/09/2026


Other - See Job


Full-time; 36.5 hours per week


Not Applicable

Pay


£19.14


£3.58

Description

Role

Unitemps are recruiting for a Student Lifecycle Officer. This role is for a September 24th start date and has a projected end date of December 18th 2026. This is a full-time role at 36.5 hours per week. Payment is set at £19.14 per hour + £3.58 holiday pay. This role is hybrid working with 1 day on UCL campus and the other days from home/remote.
 
Student Operations sits within the Student and Registry Services division and is responsible for the student record - its management and quality - as well as the principal functions supporting the student lifecycle (e.g. exams, timetabling, curriculum information). The directorate is also responsible for student statutory reporting to external stakeholders (e.g. HESA, OfS, GMC).
 
The Student Lifecycle Services team is responsible for the set up and maintenance of core records in Portico (SITS) that support the student lifecycle. The team is vital to ensuring that UCL’s obligations around its data integrity and management of academic standards are maintained as well as ensuring that enrolment records and students’ achievements are accurately recorded and reported.

Duties and responsibilities

To support the creation, maintenance and integrity of student records within Portico (SITS), ensuring the effective administration of the student lifecycle from application and enrolment through to progression, award and graduation. 
 
Working within a Business Partnering model, the postholder will collaborate closely with academic departments and faculties to provide expert support, ensure compliance with university regulations, and deliver an excellent service to students and staff.
 
For more information on the duties and responsibilities, please see the full Job Description here.

Skills and experience

Qualifications, experience and knowledge

  • Expert knowledge of the SITS student information system (or other equivalent student database system) from a user perspective and of the data configuration of the system around student record keeping and use of the records system in a large multi-faculty university
  • Expert knowledge of the operation of the student record keeping lifecycle and interdependencies within it within a Higher Education setting
  • Experience of interpreting and advising on complex regulatory matters
  • Experience of immigration legislation as it applies to students
  • Experience of working in an academic environment

Skills and abilities

  • Ability to use Microsoft Office software
  • Excellent written and spoken communication skills
  • Excellent interpersonal skills, with a tactful and diplomatic approach to both written and verbal communication
  • Meticulous and organised approach to work with a high standard of accuracy
  • The ability to manipulate and interpret large, often complex sets of data
  • Ability to prioritise tasks and organise work effectively to meet deadlines
  • Ability to pro-actively identify problems as they arise and solve them with minimal supervision
  • Ability to develop good working relationships with others and to successfully represent the section throughout UCL and at external events where appropriate
  • Ability to suggest organisation improvement without being prompted to do so
  • Ability to work effectively, both in person and via telephone/email, with a wide range of staff and external contacts
  • Tactful and diplomatic, with a regard for confidentiality
  • Flexible and adaptable in responding to urgent or unexpected demands
  • Committed to the well-being of students
  • Good cultural awareness
  • Committed to own professional development
For more information on the duties and responsibilities, please see the full Job Description here.

Location
UCL; hybrid working, 1 day per week from the office and the other days from home/remote

Additional information

This job will close for applications at 11.59pm on Tuesday September 15th. Interviews will be held shortly after.

*Please note to be eligible to work within this role, you must have the right to work in the UK, be physically based in the UK and be able to travel to our London based office for a RTW check (if required).

*If you have a full-time contract of employment with UCL, you are not able to work through UCL Unitemps at the same time.

Unitemps reserves the right to close this advert for applications prior to the date specified above, if a high volume of suitable applications are received so pleased don't delay applying.

Unitemps payroll is monthly, one month in arrears, please see the payroll dates here.

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