Duty Officer: Sports Building

Reference
1117394

Branch
Liverpool John Moores University

Start date
05/10/2026

Duration
Other - See Job

Hours and days
Varied Hours. Up to 35hrs per week.

Dress code
Smart Casual

Rate of pay
£14.63

Holiday rate
£1.77

Role
******Ringfenced to LJMU Graduates (within the last 2 years) Only*******

Duties and responsibilities
Main Tasks and Responsibilities:

• Support the daily operation of the Sport Building and delivery of sports programmes, providing excellent customer service at all times.
• Ensure sports equipment is set up safely and on time, in line with health and safety requirements, and oversee the issue, collection and storage of equipment.
• Maintain awareness of bookings, staffing levels, equipment requests and maintenance issues to ensure the smooth running of facilities during each shift.
• Lead the reporting, monitoring and resolution of facility maintenance issues through the Estates reporting system.
• Provide reception cover when required, handling membership and booking enquiries, monitoring facility use, maintaining records and resolving routine issues.
• Hold, or obtain within three months, a First Aid qualification and undertake responsibilities as a First Aider, Fire Warden and Evacuation Chair operator, responding to emergencies and completing associated documentation.
• Carry out and monitor daily cleaning standards to ensure facilities, changing rooms, toilets and activity spaces are safe, clean and well presented.
• Coordinate staffing resources, including overtime and temporary staff, ensuring appropriate cover and qualifications are in place for all scheduled activities.
• Lead and supervise casual staff, coaches and instructors while on duty.
• Work closely with University colleagues, JMSU and external partners to support teaching, events, fixtures and operational requirements.
• Contribute to marketing activity, content creation and promotion of services through approved communication channels and social media platforms.
• Manage customer feedback and complaints, responding promptly and professionally in line with organisational values.
• Act as an ambassador for LJMU, supporting recruitment activities and providing information about University and JMSU services.
• Monitor and review operational procedures, risk assessments, NOPs and EAPs, undertaking audits and incident investigations, including RIDDOR reporting where required.
• Support communication and collaboration across Sport Building teams and service areas.
• Lead on designated areas of responsibility, which may include finance, recruitment, staff development, event management, participation, healthy lifestyles, sports development or external partnerships, and deputise for the Head of Sport & Physical Activity when required.
• Ensure building security, safeguarding, contractor management and compliance with data protection requirements.
• Support continuous improvement initiatives, audits, impact assessments and service development activities.
• Maintain mandatory qualifications, CPD and compliance with all health and safety policies, procedures and legislation.
• Uphold LJMU's values, Equality, Diversity and Inclusion commitments, Respect Always Charter, and sustainability objectives.
• Undertake any other duties commensurate with the grade and contribute to externally funded projects when required.

Skills and experience

Essential Factors

• HNC or HND in a relevant subject or equivalent qualification, or proven track record of broad substantial relevant experience demonstrating general knowledge of technical or professional practice.
• Customer service and people centred delivery experience
• Experience of working in physical activity, wellbeing, sport, exercise, fitness, health or associated environment.
• Knowledge of issues and systems relating to health and safety in sport and/or associated sectors.
• The post requires significant physical activity in terms of lifting, carrying, setting up and taking down sports equipment. Applicant needs to be physically fit to complete the role.
• Experience of facility support in terms of cleaning and maintenance within a customer facing facility.
• Experience of working effectively within a team with supervisory or lead staff member experience.
• Experience on bespoke IT systems and associated Microsoft platforms
• Ability to collaborate with customers from a range of backgrounds
• Able to work across a range of hours throughout the week including early mornings, late evenings and weekends
• Have a basic knowledge & understanding of health & safety, including Fire evacuations, COSHH, Manual Handling, & Risk Assessments.
• The ability to work responsibly on their own initiative as well as being able to contribute to a team Project and/or event management experience
• Monitoring, measuring & report writing experience

Desirable Factors

• Postgraduate degree in a related subject area
• First Aid Qualification
• Familiarity with University Sport programmes.
• Experience of working in a leisure environment preferably dealing with a broad range of activities
• A current sports coaching certificate

Location
LJMU

Additional information
******Ringfenced to LJMU Graduates (within the last 2 years) Only*******