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Student Hub Assistant

Details


1117092


De Montfort University (Leicester)


14/09/2026


Other - See Job


see advert


Not Applicable

Pay


£13.84


£2.16

Description

Role

Unitemps is a University-owned temporary staffing agency that operates in various universities, including De Montfort University (DMU). There are several benefits to working with Unitemps at DMU:

Networking Opportunities: Through Unitemps, you may have the chance to work with various departments and individuals at the university. This can help you expand your network and establish connections that may be valuable for your future career.

Professional Development: Many positions available through Unitemps may offer opportunities for professional development and skill enhancement. You can learn new skills and gain valuable knowledge while on the job.

Career Progression: Some temporary positions may lead to permanent employment within the university, giving you a potential pathway for long-term career advancement.

Contribution to the University Community: By working with Unitemps at DMU, you become a part of the university community and can contribute to its success and growth.

More information on the DMU Branch can be found HERE.

THE ROLE

The post holder will foster strong working relationships and effective communication channels. This role requires flexibility, as the Student Hub Assistant provides advice and guidance across a broad range of topics.

  • The working hours for this role will be 37 hours per week - primarily campus based
  • The start date will be as soon as possible with an expected end date of June 2027.
  • Interviews will take place as soon as sufficient applications have been received, the advert will close once sufficient applications have been received therefore please submit your application promptly

Duties and responsibilities
The Student Hub Assistant plays a crucial role, providing advice, guidance and support for a diverse portfolio of applicants and students ensuring appropriate queries are resolved at the first point of contact. This role involves continuous face-to-face contact in a busy environment, liaising with appropriate teams across the University, and maintenance of student records to ensure the highest level of data quality. The post holder will work closely with the Student Success Advisors, working collaboratively with Teams across the University, such as Careers, Registry, Money Advice, Student Advice Centres, Library services, Wellbeing and academics. The role includes processing of forms and uploading documents onto University systems, as well as supporting the monitoring of student engagement as required.

 

Advice and support:

  • Provide advice and guidance to full and part time, home and international undergraduate and postgraduate students (and applicants), covering general advice for a broad range of topics in an empathetic and confidential manner. This work is to be completed directly from the Student Hub and will be the main focus of the role 
  • Responding to e-mails and telephone calls to support the work of the Student Hub in an efficient and timely manner ensuring targets are met
  • Liaise with other support teams in resolving student queries, and where appropriate referring/escalating and/or booking students into other services across the University
  • Work closely with the Student Success Advisors to support with targeted student contact as required, may include events and telephone reach outs

Administration

  • Maintaining up to date records for student information, using systems including SAP, C4C and Target Connect
  • Processing forms and uploading to systems
  • Administration support for Student Success Advisor targeted student work as required
Treat all DMU staff, students, contractors and visitors with dignity and respect. Provide a service that complies with the Equality Act 2010, eliminating unlawful discrimination, advancing equality of opportunity and fostering good relations with particular attention to the protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation.

Skills and experience

  • 5 GCSEs (or equivalent) including Maths and English
  • Experience of providing administrative support within a busy and fast paced environment.
  • Experience of data input and maintenance    
  • Experience of using CRM systems, Outlook, Excel and Teams (or similar)
  • Experience of providing customer service and advice & guidance 
  • Knowledge and awareness of working with confidential and sensitive information and ability to process information in line with GDPR and University polices.
  • Competent and demonstratable use of Microsoft 365 applications including Word, Outlook, Microsoft Teams, Excel and SharePoint.
  • Ability to offer advice and guidance in a compassionate, empathic, non judgmental manner to a wide demographic of students
  • Effective team working
  • Excellent written and verbal communication skills, with ability to build rapport quickly
  • Ability to remain calm and effective in a high demand service
  • A high level of administrative and organisational skills
  • Work with high attention to detail whilst adhering to deadlines
  • Demonstrate a flexible and responsive approach to changing priorities

Location
De Montfort University

Additional information

Unitemps is acting as an Employment Business, supplying temporary workers, in relation to this vacancy.

Unitemps DMU operates a monthly payroll - Please refer to the candidate information hub for DMU Unitemps in relation to pay dates and further information - HERE We aim to notify all candidates of the outcome of their application however volume of applications sometimes does not allow us to do so; please check your application status via your Unitemps account regularly; we may also communicate via email; please check your junk mail.

The information below is for DMU Students only:

The Careers Hub based in Hugh Aston Building on Campus is for DMU students from all faculties to receive tailored careers advice and support from trained Careers coaches; it is a useful space to visit should you have any questions regarding Careers! If you require help creating a CV/Cover Letter, please make the use of the Careers Team Skills Hub, available via MyGateway by clicking HERE

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