Details
1117166
University of Warwick
12/09/2026
Other - See Job
Monday to Friday 08.30 to 18:30 or part time 2.5 days a week
Smart Casual
Pay
£13.00
£1.57
Description
Role
We are looking for a caring, organised and reliable Dispensary Reception & Administration Assistant to join a busy healthcare environment. The successful candidate will provide a welcoming and professional service to patients while supporting the dispensary team with reception, administration, stock control and prescription-related duties.
This is an excellent opportunity for someone who enjoys working with people, has strong attention to detail and can work effectively as part of a team. There is potential for the right candidate to develop within the business and be offered further work.
Duties and responsibilities
- Welcome and assist patients at the dispensary reception desk in a professional, friendly and compassionate manner.
- Take prescription instructions from patients and safely hand out completed prescriptions in accordance with established procedures.
- Provide patients with relevant paperwork and assist with booking appointments for medication/drug reviews and blood tests.
- Answer incoming telephone calls to the dispensary and deal with patient enquiries appropriately, referring queries to the relevant member of the team where necessary.
- Send text messages to patients to notify them when their prescriptions are ready for collection.
- Receive and unload incoming stock deliveries.
- Maintain effective stock control, ensuring shelves are appropriately stocked, organised and clearly maintained.
- Keep the dispensary, reception and stock areas clean, tidy and organised.
- Assist with prescription administration, including storing prescriptions correctly and placing them into the appropriate payment and signature trays.
- Follow all relevant procedures relating to patient confidentiality, data protection and the secure handling of patient information.
- Work closely with colleagues to ensure the dispensary operates efficiently and patients receive a high standard of service.
- Undertake any other reasonable duties required to support the dispensary team.
Skills and experience
The ideal candidate will be:
- Caring and compassionate, with a genuine desire to provide a positive experience for patients.
- Comfortable working in a healthcare or patient-facing environment.
- Highly organised and efficient, with the ability to manage multiple tasks effectively.
- Confident dealing with patients both face-to-face and over the telephone.
- Experienced in administration, with good attention to detail and accurate record keeping.
- Able to understand and maintain strict confidentiality when handling sensitive patient information.
- A strong team player who is willing to support colleagues and contribute to a positive working environment.
- Reliable, professional and able to follow established procedures and instructions.
- Comfortable working in a busy environment where priorities can change throughout the day.
Essential Skills & Attributes
- Good administrative and organisational skills.
- Excellent communication and interpersonal skills.
- Strong attention to detail.
- Understanding of confidentiality and the importance of protecting patient information.
- A caring, patient-focused approach.
- Ability to work independently while also being an effective team member.
- Ability to work efficiently and accurately in a busy dispensary environment.
Location
Warwick
Benefits
Potential for the role to become perm