Details
1116637
University of Northampton
02/09/2026
Other - See Job
Monday to Friday - Full time
Smart Casual
Pay
£13.45
£1.96
Description
Role
The purpose of this role is to provide administrative support to Global Engagement staff and to act as the first point of contact for enquiries from international and EU students and applicants. This would incorporate:
Providing accurate and detailed information to prospective students by phone, online and in person.
Expert advice on every part of the University from course information through to admissions processes.
Administrative support to the Global Engagement team including organising freight, agent administration and assisting with the creation of marketing collateral and social media interaction aimed at international students.
Duties and responsibilities
Act as first point of contact for all international enquirers via email, phone, instant chat, social media messages and face to face. Working as part of a team, receive, prioritise and fulfil enquiries to ensure a high level of customer service is delivered at all times.
Work in a customer focused and professional way with all internal and external stakeholders, providing assistance and guidance to colleagues and external partners.
Maintain accurate and comprehensive knowledge regarding the products and services offered by the University of Northampton.
Provide administrative support to a team of Global Engagement Officers, assisting with agent administration, marketing, market research and freight requirements.
Receive and process commission claims from the University’s international representatives, working closely with Finance to ensure accuracy, consistency and timeliness.
Organise and maintain storage and distribution of the Global Engagement teams printed materials and ensure good value storage and timely distribution as required by the team. Operate, input and maintain an accurate database of customer enquiries on the CRM system ensuring all information is accurate, up to date and stored securely in line with GDPR legislation.
Build internal networks and liaise with faculties and departments across the University, particularly student administration services, in order to ensure an accurate and consistent service to enquirers.
Work closely with the social media team to create demographic appropriate content for the University’s social media channels that actively drives enquiry generation and recruitment.
Adhere to the University’s social media guidelines to ensure consistency of message and tone of voice throughout the University’s social media activity.
In conjunction with the Global Engagement Officers, produce marketing collateral using the University template system. The post holder will need to be able to write original copy, and also look critically at existing content, making appropriate changes as required to improve content in line with the University branding.
Work adaptably and flexibly in meeting changing needs and priorities.
To maintain and uphold brand guidelines in all marketing activity.
In conjunction with colleagues, ensure that marketing materials, social media content and responses to enquiries comply with advertising standards, accessibility legislation, data protection, freedom of information, disability discrimination and any other relevant guidelines, policies and legislation.
Deliver own work and work of any informal project team to established quality standards.
Skills and experience
Educated to A-Level standard or equivalent, or possessing relevant demonstrable experience in marketing to a high standard
Educated to degree level
Ecellent communication skills with an excellent customer service focus Essential
Ability to build and maintain relationships with University staff and other stakeholders
Confidence in dealing with a variety of issues and queries. Ability to use initiative and judgement in resolving queries independently or when to refer to a senior colleague
Knowledge of the higher education sector, particularly the experiences of international students
Proficient in IT skills including all Microsoft applications
Knowledge of the effective use of social networking media in a professional environment
Experience of customer relationship management systems such as Microsoft Dynamics
A flexible and adaptable approach to work to ensure tasks are completed as required, and ability to prioritise a busy workload
Excellent attention to detail and accuracy standards
Ability to work effectively both independently and as part of a team
Ability to adapt to organisational change
Ability to adapt to technological advances in the workplace
Integrity and professionalism, demonstrating a commitment to ethical standards, confidentiality, and the University’s values of inclusivity, trust, sustainability and aspiration
Location
Northampton
Additional information
Please note this is a temporary role for 6 weeks in the first instance.