Details
1116564
Canterbury Christ Church University
07/09/2026
Other - See Job
Various Hours; 07/09 - 25/09/2026
Smart Casual
Pay
£12.71
£1.53
Description
Role
Student Zone is the University's information centre, where all students - directly delivered and partners - are able to ask questions relating to student life. This role is to assist new students on the phones, who have questions about the start of their student journey with Canterbury Christ Church University.
Duties and responsibilities
- Supporting new students starting at CCCU by phone
- Supporting new students at partner institutions by phone
- Answering a wide variety of student enquiries
- Being the first point of contact during a busy welcome period
- Logging queries onto contact system
- Providing customer service
Skills and experience
- Experience in a front facing customer service - preferably dealing with phone enquiries
- Using databases to search for basic information to use to respond to queries
- Logging queries on contact system (Halo)
- Ability to use MS systems.
Location
NHR Campus
Additional information
Proposed Interview Date: W/C 24 August 2026
This advertisement is for recruimtnet of 2 candidates:
- One at 37 hours per week for the whole duration of the assignment
- One at 37 hours per week for Week 1 and Week 2, and then 18.5 hours per week for Week 3
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