Details
1116193
Heriot-Watt University
04/09/2026
3 Months
ad hoc
Business Dress
Pay
£13.45
£1.62
Description
Role
The Heriot-Watt University Library are seeking three Customer Service Assistants to help cover the library reception desk at the Edinburgh campus library, the GRID Service desk and the Learning Commons Service desk. The Customer Service Assistants will work on an ad hoc basis to support the library team during particularly busy periods or to cover staff absences.
Shifts for this role can vary week by week, but we are particularly looking for people who are available to work evenings and weekends.
Duties and responsibilities
The post entails covering the library reception desk, answering queries, conducting headcounts, refilling photocopiers. Other duties include handing out study room keys and helping students with WIFI and printing.
Noise checks are also required in certain quiet areas including reminding users of the noise expectations as needed.
Skills and experience
- Strong customer service experience is essential for this role.
- A basic understanding and confidence in using IT software is also required.
Full training will be provided.
Location
Heriot-Watt University
Additional information
This role is for current Heriot-Watt Students only. Please submit a relevant CV as well as a cover letter which clearly states your suitability and availability for this role.
Applications will close on Thursday August 13th at 12 noon.
Please note, we reserve the right to close this advert early so we encourage interested applicants to take swift action.
Dress Code: Business style dress.