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Sept 2026 - Student Enrolment Support Assistant

Details


1116118


Heriot-Watt University


04/09/2026


1 Month


Monday through Sunday with varying shift pattern


Uniform Provided

Pay


£13.45


£1.62

Description

Role
This role involves assisting the Student Services Centre during the student enrolment period throughout September and early October.

This position will run from September 5th until October 2nd , with students being offered up to 20 hours of work per week. A mandatory training session will take place on a provisional date of September 4th. 

Duties and responsibilities

  • Oversee and manage student queues and enquiries during Welcome Week and the remainder of the enrolment period.
  • Provide advice on Student Self Service tile including how to view timetables and swap courses.
  • Direct students to appropriate Heriot-Watt University (HWU) support services.
  • Provide guidance on using key platforms such as Canvas, askHWU, the Student Portal, and appointment booking systems.
  • Advise students on accessing additional support and connecting with relevant HWU departments.
  • Offer incoming students practical advice on all aspects of student life. 

Skills and experience

No prior experience is required as training will be provided. 

We are seeking candidates who are friendly, patient and respectful.

Furthermore, Enrolment Support Assistants should be proactive in their interactions with incoming students and be willing to take the initiative in their approach to solving students queries. 

Shift Pattern

You will be assigned no more than 1 shift per day.

Weekend Coverage

Saturday 5th September:9:30am to 1:00pm1:00pm to 4:00pm

Sunday 6th September:9:30am to 1:00pm1:00pm to 4:00pm

Weekly Coverage

7th to 11th September (Monday to Friday)
9:30am to 1:00pm
1:00pm to 4:00pm

14th to 18th September (Monday to Friday)
9:30am to 1:00pm
1:00pm to 4:00pm

21st to 25th September (Monday to Friday)
10:00am to 1:00pm
1:00pm to 4:00pm

28th September to 2nd October (Monday to Friday)
10:00am to 1:00pm
1:00pm to 4:00pm

Location
Heriot-Watt University

Additional information

This role is for current Heriot-Watt Students only. Please submit a relevant CV as well as a cover letter which clearly states your suitability and availability for this role. We also require that you outline your availability to work a varying shift schedule within your cover letter. 
 
Closing Date: 23:59 August 16th
 
Dress Code: Casual clothing with a HWU T-shirt provided. 

Be aware, this advert may close early if sufficient applications are received prior to the closing date.

For advice on CVs, cover letters and job applications, Heriot-Watt students can visit the Careers Service.

If you have any questions about the role or the application process, please email unitemps@hw.ac.uk.

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