Details
1115400
City St Georges University of London
10/08/2026
3 Months
Monday to Friday, 9am to 5pm
Casual
Pay
£17.17
£2.07
Description
Role
This post is responsible for providing proactive administrative support for the day-to-day operation of services delivered by the Tooting disability service. You will provide information and guidance to prospective and current students and liaise with staff and other agencies to ensure student support is implemented. You will be a team player with excellent written, communication and organisational skills with the ability to prioritise a demanding workload in a pressurised environment. Excellent interpersonal and organisational skills are essential.
Duties and responsibilities
Duties:
- To provide a friendly and professional first point of contact for the disability service, providing information and support to prospective and current students and university staff.
- To respond to enquiries from students, providing guidance on how to access appropriate support for the individual’s needs.
- To provide information and advice on routine matters, knowing when to escalate to others as appropriate.
- To be responsible for arranging a wide range of appointments, assessments and referrals for students.
- Signposting students to additional sources of support both within and external to the university.
- Processing Disabled Students’ Allowances (DSA) documents, referring students to support providers and following up to ensure support is in place.
- Processing incoming medical evidence, including handling and recording of sensitive information in line with legislative requirements.
- Maintaining accurate and up-to-date records.
- Administering and distributing important documents relating to student support and confidential student records.
- Raising purchase orders, ordering equipment and services in accordance with university procedures.
- To undertake other duties as required as appropriate to the grade of the post.
Skills and experience
- Experience of administrative support and keeping accurate records.
- Experience of customer care.
- Experience of working with internal and external stakeholders.
- Excellent communication skills, both verbal and written.
- Excellent IT skills including word processing, email, database and spreadsheet experience with the ability to use computerised record systems.
- Ability to deal with a range of complex issues simultaneously.
- Ability to use initiative and prioritise workload.
- Able to communicate effectively with a diverse group of students and staff.
- Highly organised and efficient with excellent attention to detail.
- Strict adherence to rules of confidentiality and data protection.
- Friendly and approachable, good team member, willing to help where required.
- To demonstrate a commitment to equality, diversity and inclusion policies and practice.
- To demonstrate a good knowledge of the Equality Act 2010.
Desirable experience:
- Experience of student administration in a higher education environment.
- Understanding of disability support in HE and student teaching/assessment processes.
Location
This is a hybrid role with flexibility over at home/ in office days and hours.
Additional information
Start Date: 10/08/2026
This advert will expire at 23:59 on 23/07/26
Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later.
Please note payroll at City St George’s University of London Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view the payroll deadline dates here
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Equality, Diversity and Inclusion Statement (EDI)
City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.
We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages