Research Office Assistant

Reference
1115136

Branch
University of Warwick

Start date
27/07/2026

Duration
Other - See Job

Hours and days
Monday to Friday, full time hours (36.5 hrs per week)

Dress code
Smart Casual

Rate of pay
£14.07

Holiday rate
£1.70

Role

To provide vital administrative support for research activities in the School of Engineering, by delivering high-quality, customer-focused service, addressing research-related enquiries and supporting the academic department and professional services team.

Duties and responsibilities

1. Provision of comprehensive administrative support to the research related activity in the School of Engineering. This will include;

• Providing accurate advice and information to academics, researchers and students on  university processes, policies and procedures as they relate to research.
• Assisting with all aspects of research administration, including supporting the promotion of research activity and opportunities via email, webpages, social media etc. as appropriate.
•  Maintaining and updating relevant databases.
• Providing support to academic staff to set up and maintain their profile pages to promote their research.

1. Planning and co-ordinating conferences, workshops, training, events and other meetings. To include the organisation of appropriate room, appropriate promotion, IT, catering bookings, minute taking, attendance monitoring and any follow up as well as the Booking and confirmation of travel arrangements for external attendees as required.
2. Developing and updating web pages relating to research activity and support in the School and any information relevant to conferences, events and activities, ensuring webpages are relevant, accurate, easy to navigate and up to date.
3. To provide a high quality, customer focused service and to receive research related enquiries, queries and requests for support (from external contacts and School staff). To answer enquiries, drawing on information from a range of sources.
4. Contributing to continuous improvement through maintaining, improving and developing office systems for administration and record keeping purposes.
5. Engaging in project work as required in support of the wider Office and the School.
6. Any other additional administrative duties associated with working in a busy academic department, including providing support to the wider professional services team and covering for absences as required. This includes providing a physical customer service presence.

Skills and experience

Essential:

1. Good general education to at least GCSE level or equivalent including English and Maths at grade C or above.
2. Relevant experience of working in an office or customer focused service environment, ideally within Higher Education, that includes working, interacting with and supporting senior members of staff.
3. Excellent customer service skills, with a proactive and positive attitude towards delivering a customer-focussed service.
4. Excellent verbal and written communication, with strong listening skills with demonstrable experience of communicating effectively and professionally with a diverse and multi-cultural internal and external audience.
5. Excellent IT skills, including the standard Office packages, and willingness and ability to quickly learn and use new IT systems and software (including bespoke university software).
6. Ability to use databases and spreadsheets to accurately store, retrieve and manipulate data to provide support for research events and projects and to update webpages.
7. The ability to liaise with a wide range of individuals, including staff, students and internal and external stakeholders professionally and efficiently, including the ability to provide advice relating to research administrative procedures or policies.
8. Ability to learn procedures rapidly and then apply them accurately and appropriately.
9. Demonstrable high levels of accuracy and attention to detail.
10. Excellent organisational and time management skills with the ability to prioritise workloads and work to tight deadlines without supervision.
11. Demonstrable team working attitude, including the willingness to contribute to a positive team culture and work collaboratively and effectively with academic and administrative colleagues to promote collegiality.
12. Ability to work independently and autonomously, with the resourcefulness and self-motivation to work on own initiative and proactively find solutions to problems.

Desirable:

1. Previous experience of working in a University and / or knowledge and understanding of structures and priorities of a University environment.

Location
Hybrid working (UK based) expected to work a minimum of 60% on site within the School of Engineering. Additional on campus work days will be required during the first few weeks to enable training to be provided and relationships to be formed. Additi

Additional information
Advert closes 20/07/2026

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