<< Back to search results

Front of House and Events Assistant

Details


1115023


University of Warwick


01/08/2026


Other - See Job


Part time shift work based on flexibility of candidate.


Business Dress

Pay


£16.01


£1.93

Description

Role
To proactively provide reception and front of house support, ensuring the highest levels of customer service. To be the initial and focal point of interface with external and internal contacts at every level, ensuring a first-class professional response to a wide range of needs to create a positive impression of WBS and its London Base(‘The Shard’), by administering and organising information exchange, and coordinating visitor hospitality.

Duties and responsibilities

Reception Support 

  • Administer a professional and welcoming front-of-house service, dealing with visitors in person ranging from executives and corporate clients to current and prospective students. 
  • Maintain a high standard of appearance and professionalism appropriate to a front-of-house role for a leading business school in a distinctive and high-profile location. 
  • Administer all incoming enquiries to the WBS London Base received by telephone, email and other communication channels. Respond to general enquiries and direct more complex enquiries to the appropriate staff member, team, School or University service. 
  • Manage room bookings at the London Base for teaching, meetings and events, advising colleagues on suitable facilities and room layouts for a range of activities, including high-profile events. 
  • Facilitate building access for visitors, contractors, suppliers and vendors in accordance with landlord and building management requirements. 
  • Provide users of The Shard with support for a range of common issues, including Wi-Fi access, room locations, building access, visitor management and signposting to relevant support services. 

Events and Operations Support 

  • Provide operational support for teaching, meetings, conferences and events across the London Base, ensuring rooms are set up and presented to the highest standard. 
  • Take responsibility for room set-ups, room turnarounds and room reconfigurations, including arranging furniture layouts to meet teaching and event requirements. 
  • Support the preparation of teaching spaces and event venues through the movement and arrangement of furniture, including chairs, tables and other equipment, in accordance with manual handling procedures and training. 
  • Restore rooms to agreed layouts following teaching, meetings and events, ensuring spaces are ready for subsequent bookings and operational requirements. 
  • Carry out regular room inspections and proactively identify and resolve housekeeping, presentation or operational issues. 
  • Take a proactive role in resolving operational issues that arise during teaching sessions, conferences and events, often working independently and under pressure. 
  • Coordinate hospitality arrangements and take a lead role in supporting catering delivery, delegate requirements and visitor experience. 
  • Under the direction of the IT/AV Services Support Consultant, provide basic event and teaching support, including assisting with microphones, presentation equipment and resolving basic IT issues. 
  • Support the operational delivery of events through the preparation and movement of equipment, event materials and furniture as required. 
  • Act as a Health and Safety contact and designated Fire Marshal for the WBS London Base premises. 

General Administration 

  • Provide clerical and administrative support to members of the London Base team. 
  • Provide ad hoc administrative support to Programme Teams and students based at or visiting the London Base. 
  • Provide ad hoc administrative support to academic staff teaching at The Shard. 
  • Cover routine duties of the Building and Facilities Manager and Front of House and Events Manager as required, including reporting faults, coordinating maintenance requests and checking deliveries. 

Skills and experience

  • A good standard of general education with GCSE A-C grades (or equivalent) in Maths and English 
  • Experience of providing a high quality of customer service in a hospitality setting 
  • An understanding of the working procedures for administration of services such as post, hospitality, print 
  • services, couriers. 
  • Experience of working on own initiative and team working Excellent organisation skills including ability to manage multiple project simultaneously. 
  • Competence with IT and use of computers. 
  • Ability to prioritise and reprioritise work independently, unsupervised and under pressure while maintaining accuracy and attention to detail. 
  • Highly developed customer service and interpersonal skills. 
  • A proactive approach, with an ability to anticipate consequences and develop solutions to potential problems. 
  • Ability to promote and enhance the reputation, professionalism and credibility of the department and the University of Warwick. 

Location
WBS – London (The Shard) – on site

Additional information

  • Start and end date: 01 August 26 - 01 January 27
  • Deadline to apply: Tuesday 14th July 26

Important - Please provide a CV and cover letter with your application. In the cover letter please provide a general list of your weekly availability (e.g. Monday Day, Monday Evenings, Tuesday Day, Tuesday Evenings, etc..).This is critical for the team to make a decision on suitability for the role.

Please note upon applying for this role you are consenting to your contact details being shared directly with the hiring manager.

Apply for job