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Timetabling Support Officer

Details


1114999


Canterbury Christ Church University


03/08/2026


Other - See Job


37 Hours per Week; 03/08 - 23/10/2026


Smart Casual

Pay


£13.56


£1.64

Description

Role
The role sits within the centralised Timetabling service, within Student Services. Timetabling is responsible for providing all CCCU direct delivered students and teaching staff with personal annual teaching timetables, for the scheduling of Assessment, Welcome & Induction timetables and for ad-hoc room booking provision for the university community.

 
The role holder will provide critical support to the timetabling team in the development and maintenance of the teaching timetable and the allocation of students to teaching ready for the start of the new academic year and support the coordination of non-teaching activities. The post holder will also support the team in monitoring and maintaining high-quality timetabling data and be able to effectively engage with customer support mechanisms and technical timetabling systems.
 
Timetabling functions in a customer service environment, where the post holder will be required to log, investigate, and address support calls from across the university related to the service. This work may include the investigation and resolution of small-scale timetabling problems and the proactive escalation of issues that require more senior support.

Duties and responsibilities

  • Support the Timetabling Officers and Senior Timetabling Officers in allocating students to the appropriate timetabled teaching activities, to ensure students are provided with a complete timetable prior to the start of their teaching.
  • Providing cover for team communication channels. This primarily includes the shared team email inbox for staff communications, the Halo call queue for student related enquiries, and messages generated through appropriate Microsoft Teams channels.
  • In many cases this requires customer signposting and answering general enquiries, keeping inboxes tidy and following established processes to assign tickets to Timetabling Officers where specialist support is needed.
  • This may also require liaison with students, academic members of relevant course teams, technical support services who help deliver teaching activities as appropriate, as well as key contacts in Estates & Facilities and similar teams across the university.
  • As part of the shared team email inbox duty, to support the development of regular reporting and routine system administrative tasks, using the timetabling system (Scientia, TechnologyOne) and Microsoft Office suite.
  • To work in a partnership approach with relevant stakeholders to interpret and help maintain segments of the timetable that meets the teaching need and supports the student experience. This may involve the processing of simple timetable change requests and ad-hoc non-teaching room bookings as required.

Skills and experience
Full training will be provided for required tasks. However, this is a technical role with a strong focus on data quality and will best suit candidates who are familiar with using large databases or complex technical systems. The post holder must be able to work competently with a wide range of digital tools to meet deadlines, have strong organisational and time-management skills, and have a strong customer service ethos to support students and colleagues. An analytical, creative and innovative approach to problem solving would be highly beneficial.

Location
Canterbury

Additional information
Proposed Interview Date: 23 July 2026

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