HR Administrator

Reference
1114931

Branch
University of Surrey

Start date
20/07/2026

Duration
Other - See Job

Hours and days
Monday to Friday - 9am - 5pm.

Dress code
Not Applicable

Rate of pay
£13.18

Holiday rate
£1.59

Role

HR Administrator - University of Surrey. 

Act as the first point of contact for HR-related queries, delivering timely, customer-focused advice and guidance on HR policies and procedures. Support the administration and continuous delivery of HR processes and solutions that enable the effective operation of the HR function. 

We are seeking motivated and detail-oriented recent university graduates to join our team in an administrative role. This is an excellent opportunity to begin your career in a supportive environment where you will develop valuable professional skills and gain experience in a structured workplace.

£13.18 per hour.

£1.59 per hour holiday pay.

This is a temporary role to start as soon until the end of September 2026.

Monday to Friday, 9am-5pm.

Duties and responsibilities

1. Provide responsive, customer-focused first-line HR advice and guidance to employees and managers, aiming to achieve a right-first-time resolution for general HR, Pension, Payroll, and Learning & Development queries, as well as policy and procedural matters. 

2. Take ownership of managing inbound enquiries and customer relationships, ensuring all queries are handled efficiently and in accordance with agreed service level agreements (SLAs). 

3.  Identify and escalate Tier 2 queries appropriately, ensuring they are directed to the correct specialist teams within agreed timescales. 

4. Deliver a consistently high standard of customer service, ensuring employees and managers receive timely, accurate, and professional support. 

5. Collaborate closely with HR Assistants to maintain an effective workflow and deliver an exceptional customer experience across the HR Operations function. 

6. Work with the Team Leader to continuously review, enhance, and develop the HR Administration service offering. 

7. Support the maintenance and continuous improvement of guidance materials and knowledge resources to ensure advice provided is accurate, consistent, and aligned with current policies and procedures. 

Skills and experience

1. Ability to handle sensitive and confidential information with care and professionalism.
2. Some experience in administrative work, which may include internships, part-time roles, or university office experience.
3. Good working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
4. Communication: Able to express ideas clearly in writing and verbally.
5. Adaptability and Flexibility: Willing to learn and respond positively to change.
6. Customer, Client Service and Support: Professional and helpful approach to supporting others.
7. Planning and Organising: Able to manage tasks and meet deadlines.
8. Continuous Improvement: Interest in learning and improving processes.
9. Problem Solving and Decision-Making: Able to use initiative with guidance when needed.

Location
University of Surrey

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