Details
1114927
City St Georges University of London
13/07/2026
Other - See Job
09:00-17:00 Monday to Friday
Casual
Pay
£16.70
£2.02
Description
Role
Course Administrator
Duties and responsibilities
1. Being Student/Customer focused
• Act as a point of contact for student and prospective student enquiries, responding via email, phone and in person.
• Provide accurate and timely information on a wide range of course-related and administrative matters.
• Ensure a professional, responsive and supportive service to all stakeholders.
2. Planning and organising
• Support administrative processes across the student lifecycle
• Maintain accurate student records and ensure tasks are completed in line with deadlines.
• Assist in coordinating course-related activities and communications.
3. Interpersonal skills (including communicating and influencing)
• Work collaboratively with academic staff and professional services teams.
• Communicate clearly and professionally with students and colleagues.
• Support effective communication between the School and students.
4. Problem solving and decision making (including initiative)
• Resolve routine queries and issues in line with established procedures.
• Identify issues and escalate more complex queries appropriately.
5. Leadership and management (including teamwork)
• Work effectively as part of a team, supporting colleagues and contributing to shared workload.
• Provide cover for other administrative roles as required.
6. Taking Responsibility
• Maintain accurate and up-to-date student records within systems (e.g. SITS, VLE).
• Ensure compliance with data protection and confidentiality requirements.
7. Budgetary/Financial Controls
• Support administrative processes relating to student-related financial activity where required.
8. Our Values: We Care, We Learn, We Act
• We Care – Deliver a professional and supportive service to students.
We Learn – Develop knowledge of processes and systems.
We Act – Complete tasks accurately and efficiently.
9. Equality, Diversity and Inclusion
• Support inclusive and equitable student services and ensure processes are applied consistently.
10. Sustainability
• Support digital-first and efficient administrative processes.
Skills and experience
Qualifications and Knowledge
1. Educated to A Level or equivalent
2. Experience using IT systems including databases and MS Office
3. Knowledge of student records systems (e.g. SITS) or similar
4. Knowledge of VLE systems (e.g. Moodle/Canvas)
5. Knowledge of higher education environment
Being Student/Customer focused
6. Experience delivering a customer-focused service
7. Ability to support a diverse range of students andstakeholders
Planning and organising
8. Ability to work accurately with data and maintain attention to detail
9. Ability to manage workload and meet deadlines
Interpersonal Skills (including communicating and influencing)
10. Experience working collaboratively in a team
11. Strong written and verbal communication skills
12. Ability to handle sensitive situations with tact and professionalism
Problem solving and decision-making (including initiative)
13. Ability to identify issues and follow appropriate processes to resolve them
14. Ability to handle confidential information appropriately
Leadership and Management (including teamwork)
15. Ability to contribute positively to team working
Taking Responsibility
16. Ability to deliver accurate work and meet agreed deadlines
Location
Level 6 Hunter Wing City St George's (Tooting Campus) Cranmer Terrace Tooting London SW17 0RE
Additional information
09:00-17:00 Monday to Friday
Level 6 Hunter Wing City St George's (Tooting Campus) Cranmer Terrace Tooting London SW17 0RE
This advert will expire at 23:59 on 07/07/2026
Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later.
Please note payroll at City University Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view
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Equality, Diversity and Inclusion Statement (EDI)
City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.
We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages
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