Details
1114408
University of Warwick
27/07/2026
Ongoing
We work with a rota and shifts are largely in the afternoon/evening (typically 1.30 – 8pm or 4-8pm).
Uniform Provided
Pay
£13.45
£1.62
Description
Role
The Box Office is Warwick Arts Centre’s ticketing, visitor welcome and reception hub and the team supports the delivery of the visitor experience strategy. The role:
-Delivers a pro-active, efficient sales focused ticketing and reception operation providing accurate and timely information to all visitors
-Delivers a visible and warm welcome providing an excellent visitor experience at all times
-Supports and assists with CRM maintenance and administration
-Proactively collaborates with WAC teams to support delivery of visitor experience / sales / WAC objectives / vision and mission
Duties and responsibilities
Ticketing
Proactively and accurately deal with all ticket bookings, access bookings and enquiries, reservations, agency sales, waiting lists and all enquiries in person, on counter, by phone, or in writing as required
Have an in depth understanding of the programme and to provide clear, accurate customer communications such as:
- updates on running times
- additional performance features
- review and monitor customer age restrictions on performances ensuring no tickets are purchased for people where age restrictions apply
- access requirements/requests to facilitate the customers visit
- obtain, record and report back accurate customer feedback
- lost property
Proactively engage in customer conversations and to upsell at all opportunity ancillary items such as memberships, renewals, donations, merchandise, snacks, parking etc as required
To effectively communicate all concession offers and special promotions, undertaking cross selling as required, and maximising ticket income at all times
Ensure all customers are notified in the event of cancellations or changes to the programme
Assist the with schools and groups campaigns, and other sales campaigns and associated admin as required
Assist with on sales, ticketing administration and reporting as required
Visitor Experience
Deliver a visible counter service, reception point for the organization and deal with all visitor enquiries efficiently and effectively, aiming to solve any problems at initial point of contact
Ensure that an exceptional standard of service is offered to all visitors, that a positive and warm welcome and the highest level of service and sales is given at all times with clear and up to date counter information displayed for visitors at all times
Follow the customer complaints process and processing of refunds as identified by Visitor Experience Manager
Communicate with hirers, companies and promoters on the day to ensure that visiting company contractual requirements are processed
Adhere to all H&S legislation / business continuity plans at all times
Assist with ensuring that all ticketing and reception/box office risk assessments and standard operating procedures are drafted, updated regularly, delivered and adhered to
Update phone line message, manage ticketing out of office and conduct regular stock checks such as stationary
Ensure effective and clear channels of communication within the Ticketing and reception/box office and to /from other internal departments
Assist with visitor experience duties as required
HR
Contribute to and participate in departmental meetings as required
Follow correct financial procedures and that standard University financial regulations, policies and practices are adhered to at all times. Ensure all financial processing is correct and that accurate financial returns are completed and reported to the Finance Team on a daily basis
General
Be a competent IT user able to use and quickly learn different systems and packages
Work as required unsociable hours including weekends, customary and statutory days
Any other duties commensurate with the grade of the role
Be an ambassador for WAC, its vision and mission, and to provide excellent customer experience to all staff, users and visitors
Be a proactive, positive, willing and flexible member of the team supporting Warwick Arts Centre meet its objectives and vision
Understand, adhere to and promote University of Warwick and Warwick Arts Centre policies and procedures
Skills and experience
|
Essential Experience of working in a customer-focussed organisation Experience of working in a complex office environment Experience in delivering excellent customer service Previous experience of working within financial regulations and with customer transactions Minimum GCSE Maths and English or equivalent professional experience Excellent communication and interpersonal skills and ability to deal with all members of the public in person and by telephone Previous computer experience essential as required to use a complex computer system Ability to work on own initiative, as part of a team and to work under pressure Ability to retain and communicate complex information to customers Flexible and positive (can do) attitude Problem solving skills Desirable An interest and enthusiasm for the arts Previous box office experience |
Location
Warwick Arts Centre, University of Warwick
Additional information
Hours:
We cannot guarantee hours each week but we do request that our casual assistants work at least one shift every 2 weeks.
We work with a rota and shifts are largely in the afternoon/evening (typically 1.30 – 8pm or 4-8pm). Hours are agreed at least a month in advance and we consider team members other commitments / studies.
Dress Code:
- Smart dark colour trousers or skirt (to be provided by staff member).
- Smart dark colour, covered shoes (to be provided by staff member).
- Above worn with Warwick Arts Centre branded t-shirts / shirts which will be provided.
Advert closing date: Midnight on the 6th July
Interview date: Monday 13th July
Start date: ASAP
Please note, if you apply for this role your contact details will be shared directly with the hiring manager.
Your CV and Cover Letter is your chance to explain why you are interested in the role and why you feel like you will be suitable fit. Relying too heavily on services such as Chat GPT when writing your cv and cover letters could reduce your chances of being shortlisted.
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