Details
1114257
City St Georges University of London
04/08/2026
Other - See Job
Monday to Friday, 10am to 3pm
Smart Casual
Pay
£14.80
£1.79
Description
Role
Support the University’s Clearing operation by handling applicant enquiries and providing excellent customer service during a busy admissions period.
Duties and responsibilities
This role involves supporting the university’s busy Clearing operation. Primarily candidates will be answering telephone calls from current offer holders or prospective applicants. Enquiries may be about the University, the entry requirements for courses, the UCAS process and how to apply through Clearing. Full on-site training will be given by current permanent staff who will also run a Teams chat in order to support temp staff on a daily basis.
The role may also involve some calling out to applicants abroad in order to chase academic qualifications or other bona fides as part of the application process. The role will be hybrid with some work being undertaken remotely and some on-site. During the main part of the Clearing process on 13th and 14th August candidates will be required to be on site and the hours will be longer (typically 7.30am-6.00pm). As such some flexibility in timings will be required.
Skills and experience
Candidates should have an excellent telephone manner. Given the fact that some University applicants may be stressed, it will be important to have a level of calm and diplomacy.
Candidates should also have a knowledge of Zoom, Teams and the Microsoft suite (Word, Excel).
A knowledge of the University system and UCAS application process would be helpful but is not essential.
Location
Hybrid - Northampton Square, London, EC1V 0HB
Additional information
Start Date: 04/08/26
This advert will expire at 23.59 on 24/06/26.
Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later.
Please note payroll at City St George’s University of London Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view the payroll deadline dates here
CITY STUDENTS AND CITY GRADUATES: If you need CV and Cover letter advice, please click here to book an appointment with a Careers Consultant based within the City Careers service.
You can join City Careers LinkedIn Page by clicking here
Equality, Diversity and Inclusion Statement (EDI)
City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.
We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages