HR Administrator

Reference
1113774

Branch
University of Surrey

Start date
29/06/2026

Duration
3 Months

Hours and days
36 hours per week

Dress code
Smart Casual

Rate of pay
£13.18

Holiday rate
£1.59

Role

Job Statement  

Act as the first point of contact for HR-related queries, delivering timely, customer-focused advice and guidance on HR policies and procedures. Support the administration and continuous delivery of HR processes and solutions that enable the effective operation of the HR function. 

Duties and responsibilities

1. Provide responsive, customer-focused first-line HR advice and guidance to employees and managers, aiming to achieve a right-first-time resolution for general HR, Pension, Payroll, and Learning & Development queries, as well as policy and procedural matters. 

2. Take ownership of managing inbound enquiries and customer relationships, ensuring all queries are handled efficiently and in accordance with agreed service level agreements (SLAs). 

3.  Identify and escalate Tier 2 queries appropriately, ensuring they are directed to the correct specialist teams within agreed timescales. 

4. Deliver a consistently high standard of customer service, ensuring employees and managers receive timely, accurate, and professional support. 

5. Collaborate closely with HR Assistants to maintain an effective workflow and deliver an exceptional customer experience across the HR Operations function. 

6. Work with the Team Leader to continuously review, enhance, and develop the HR Administration service offering. 

7. Support the maintenance and continuous improvement of guidance materials and knowledge resources to ensure advice provided is accurate, consistent, and aligned with current policies and procedures. 

Skills and experience

Qualifications and Professional Memberships
Vocational qualifications plus several years relevant work experience.     Or:    Learning gained through work experience of a number of years. Will include short courses and other formal training.				E
Relevant professional qualification (e.g. CIPD)				E
Technical Competencies (Experience and Knowledge) This section contains the level of competency required to carry out the role   Level 1: basic level of understanding/experience and can apply it with guidance.  Level 2: good level of understanding/experience and can apply it with little or no guidance.  Level 3: expert level of understanding/experience and can apply, develop it and guide others.			Essential/ Desirable	Level  1-3
Ability to handle sensitive information in a confidential manner			E	3
Previous experience of working in an administrative role.			E	2
Proficient Microsoft Office skills			E	2
Experience of using HR systems			D	n/a
Experience of Higher Education Sector			D	n/a

Location
University of Surrey

Apply for job