<< Back to search results

Assistant Accommodation Advisor

Details


1113773


UCL


01/07/2026


Other - See Job


Full-time; 36.5 hours per week


Not Applicable

Pay


£15.45


£2.89

Description

Role

Unitemps are recruiting for a Assistant Accommodation Advisor. This role requires a Basic DBS check that we will arrange with the chosen candidate upon accepted offer. This role has a start date of July 1st and a projected end date of December 1st 2026. Payment is set at £15.45 per hour + £2.89 holiday pay. This role is UCL on campus working.
 

Main purpose of the job

The role involves providing a meet and greet front of house service as well as supporting all back office functions, providing administration support on one designated site. Supporting open days, intake days and departures as well as assisting day to day visitors, students and external contacts.

Duties and responsibilities

The ideal candidate will be able to provide a cheerful reception service to all students and visitors and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery.

  • Providing front of house reception services, including key/visitor management and handling lock outs.
  • Welcoming visitors and contractors to the properties, ensuring relevant security and identity checks are carried out and their presence is recorded.
  • Following up on any customer related issues requiring action in a timely manner, engaging with other colleagues when necessary.
  • Providing a decisive and effective response to customer complaints, assisting in and resolving customer disputes and escalating where necessary.
  • Ensuring required maintenance work within the properties is reported and completed.
  • Ensuring the properties are presented to the required standard.
  • Assisting customers in a professional and courteous manner, showing empathy and responding with urgency to customer requests.
  • Maintaining positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities.

Administration

  • Maintaining UCL Accommodation and UCL filing and information systems including StarRez booking/resident system, hardcopy files and MS Excel spread sheets, ensuring customer data is accurate, secure and compliant with the Data Protection Act and all UCL policies.
  • Undertaking general administration duties, to including processing StarRez resident admin and rent payments, supporting check in and check out.
  • Assisting with ad hoc and cyclical projects (e.g. summer turnaround/commercial on-site activities)
  • Conducting and logging room/communal area inspections.
  • Undertaking additional duties and tasks as requested by the UCL Accommodation management team.

A full JD can be seen here.

Skills and experience

Note to job applicant: copy and paste the following criteria into your “Statement in support of your application” and describe underneath each criteria how you meet it, giving examples. You will be scored on how you meet each criteria.
 
Essential Criteria
 
Qualifications, experience and knowledge
  • A good general education with sound literacy and numeracy skills.
  • Previous experience of working in the accommodation, hospitality or retail sectors. 
  • Previous experience of working in a similar customer facing role. 
  • Highly skilled in understanding, empathising and delivering against customer needs. 
  • Previous experience in an administrative role. 
  • Self-motivated and possessing the ability to work on own initiative. 
  • Possesses a positive and collegiate attitude, with the ability to adapt swiftly and a willingness to undertake challenging tasks to ensure customer satisfaction. 
  • Computer literate with the ability to use Microsoft Office. 

Skills and abilities

  • Ability to offer flexibility in working hours and to take part in a rota. 
  • Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines. 
  • Ability to work at pace whilst maintaining a high level of accuracy and attention to detail. 
  • Self-motivated and possessing the ability to work on own initiative. 

UCL Ways of Working for Professional services

  • Achieving Our Mission:Understanding how your work fits in with others and its importance in the wider context.
  • Understanding your objectives and making realistic plans to deliver them.
  • Following an agreed plan and knowing how to finish a job on time, asking for help if needed. 
  • Working together:Being a collaborative member of your team.
  • Understanding the importance of building healthy relationships with others in order to do your job well.
  • Actively seeking out feedback and opportunities to develop.

Personal Excellence

  • Personal excellence.Being committed to UCL and taking pride in your work.
  • Contributing to keeping the workplace running smoothly and efficiently.
  • Practising empathy for others in the workplace, trying to understand the needs of colleagues, staff, students and partners.
  • Understanding your responses to stress and developing personal resilience strategies.

Location
UCL; Campus based working

Benefits

 

 

Additional information

This job will close for applications at 11.59pm on Wednesday June 17th. Interviews will be held shortly after.

*Please note to be eligible to work within this role, you must have the right to work in the UK, be physically based in the UK and be able to travel to our London based office for a RTW check (if required).

*If you have a full-time contract of employment with UCL, you are not able to work through UCL Unitemps at the same time.

Unitemps reserves the right to close this advert for applications prior to the date specified above, if a high volume of suitable applications are received so pleased don't delay applying.

Unitemps payroll is monthly, one month in arrears, please see the payroll dates here.

Apply for job