Details
1113497
University of Warwick
12/09/2026
Other - See Job
Flexible
Uniform Provided
Pay
£13.75
£1.66
Description
Role
Co-op is a multi-award winner supermarket located on central campus at the University of Warwick. Serving over 45,000 customer a week in term time, the store stocks an incredible range of international food, freshly baked goods, newspapers, stationary and everything else students and staff might be looking for.
We are committed to fostering an inclusive and adaptable working environment. If you have specific preferences or requirements, we welcome a conversation to explore how we can support you.
Are you passionate about presentation standards and working in a fast-paced retail environment? We’re looking for a Retail Supervisor to join our team at the new Co-op store on campus.
Shifts pattern is Monday till Sunday, 5 over 7 (any shifts between 06:30am till 00:00pm)
Duties and responsibilities
- To manage a replenishment team to provide; strong product availability, efficient and effective service for the COOP shop. Flexibility in this role is essential.
1) Supervise the running of the night shift which will include:
- Allocating work and tasks to members of the team, considering their experience & skills
- Ensuring that the shop is always adequately stocked.
- Replenishing and displaying stock to planograms, following the SOP, ensuring every product has a shelf edge label.
- Working all stock (delivery, top stock and warehouse overs), ensuring replenishment is completed in rotation order.
- Storing over stocks that will not go on display appropriately either as; top stock, in the warehouse, coldstore and freezer in an organised and efficient manner.
- Implementing necessary price changes during closure of store in line with promotion planner.
2) Ensure the shop is maintained and presented in a ‘customer ready’ state:
- Clearing and sorting rubbish for recycling collection.
- Maintaining food and hygiene, including date code checking, ensuring all shelves are clean before replenishing stock items in the right place.
- Dealing with damaged goods to SOPs, maintaining a consciousness of Health and Safety implications.
3) Customer service champion:
- Training and monitoring the quality of customer service levels delivered by colleagues.
- Deal with problems, queries or complaints from staff or customers.
- Assisting customers at tills, processing sales in line with legal obligations.
4) Opening and closing of the store where required.
5) Training colleagues in all store processes and procedures.
6) You will follow all local policies and the University’s Financial Regulations
7) Any other duties commensurate with the grade of the job.
Skills and experience
- Educated to GCSE level or equivalent; literate and numerate.
- Knowledge of Health and Safety Regulations, Food Hygiene and Trading Standards.
- Flexibility to meet the demands of the post.
- Experience of working in a busy shop / retail environment
- Excellent customer service skills
- Organisational skills.
- Attention to detail.
- Previous supervisory experience.
- Approachable.
- Good communication skills.
- Polite and courteous at all times.
Location
Co-op at University of Warwick Central campus
Additional information
Closing Date: 16/09/26