Details
1112966
University of Warwick
13/07/2026
Ongoing
HOURS: variable DAYS: variable Evening, weekend and bank holiday working is required
Uniform Provided
Pay
£14.07
£1.70
Description
Role
To play a key role as part of the Visitor Experience team, and to maintain our high standards of service to visitors and artists alike whilst managing a successful mix of live performance, cinema, visual art, hire, and conference activity. This role is primarily to cover holidays and sickness throughout the year, and shifts are available on an ad-hoc basis.
Online Information Session – Tuesday 16th June 2026, 1pm – 2pm
Join our Visitor Experience Team for an online information session. They will share details about Warwick Arts Centre, the role and objectives, and the application process. There will also be an opportunity to ask questions. If you cannot attend, we recommend registering so you can receive a copy of the session directly to your inbox the following day.
In order to be considered for this role, please ensure you send a detailed cover letter (along with your CV), outlining specifically why you have applied for this role. We would encourage applicants to reference the essential and desirable criteria in their cover letter, along with relevant previous experience.
- Working hours for the role: Variable days and hours - Evening, weekend and bank holiday working is required. This role is primarily to cover holidays and sickness, and shifts are available on an ad-hoc basis.
- This role is to start in July 2026 and will be an ongoing temporary assignment.
Duties and responsibilities
- A variety of duties (dependent on business need for the day) may include:
- To deputise for the Licensee ensuring compliance with all relevant national and local licensing authorities, and legislation relevant to public buildings and places of entertainment and employment
- To act as Duty Manager on daytime and evening shifts – responsible for the smooth operation of activity within Warwick Arts Centre
- To be responsible for the wellbeing and safety of all visitors, and managing the front of house.
- To act in accordance with the following: Theatres Act, Data Protection Act, Health and Safety at Work Act, Disability Discrimination Act, The Protection of Premises Act, and University policy, and to maintain the security of the Box Office ticketing system with regard to the confidentiality of the personal data and financial information to which staff have access.
- To make evacuation announcements and to supervise the evacuation of Warwick Arts Centre, in the event of an emergency.
- Acting as first point of contact for escalation – managing a diverse range of issues which could arise, and dealing with visitors
- Assistance with maintaining the very high standards of customer service and appearance required in the Front of house areas, liaising with Box Office, Retail, and Estates departments.
- Assisting the Visitor Experience team with the smooth administration of all performances, talks, receptions, sponsored events, corporate events, including PRS returns, signed performances and audio-described performances etc – to include liaison with artistic companies, hirers and conferences
- To brief and debrief (lead) Visitor Experience Assistants, and log feedback to improve our services
- To be an ambassador for WAC, it’s vision and mission, and to provide excellent customer experience to all staff, ‘users’ and visitors.
- To lead by example and identify and promote best practise and to undertake any training as required by the post.
- To be a proactive, positive and flexible member of the team supporting Warwick Arts Centre meet its objectives and vision.
- Administrative and other operational duties in line with this grade and role.
Skills and experience
Essential
- Educated to GCSE or equivalent level or to have a demonstratable level of similar qualification or equivalent experience
- Experience of working in the Arts or related field with an interest in the Arts and Events Management
- Ability to take charge of the public in an emergency and a diplomatic, calm and positive approach to dealing with difficult situations
- To have a proven track record of delivering excellent customer service
- To have a clear understanding of Health and Safety policies, and legislations relating to public buildings/buildings of entertainment
- To be able to work on own initiative and able to work alone, making decisions to prioritise tasks when under pressure
- To be a competent IT user able to use and quickly learn different systems and packages including excel, word and industry software.
Desirable
- First aid qualification
- SIA license
- Customer service qualification
- Experience with EPOS System
Location
Warwick Arts Centre
Additional information
- Advert closing date: Midnight on 25/6/26
- Interview date: 9/7/26
- Start date: 13/7/26 or shortly after