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Part Time Service Delivery Team Leader 153308

Details


1112589


University of Warwick


08/06/2026


6 Months


Mon -Fri 20 hrs a week between 8am and 9pm


Smart Casual

Pay


£16,500


£16,500

Description

Role
A leading global provider of facility services, providing services to complement their customer’s workplace, is seeking to recruit a Service Delivery Team Leader on a 6 month contract for their site in Stoke.

Duties and responsibilities

  • Lead and support the operational support team to deliver KPIs, SLAs, and business targets.

  • Oversee accurate management of placemaker data, including onboarding documentation, time & attendance, pay rates, overtime, absence and timesheet processing.

  • Maintain accurate systems, trackers and reporting to support operational planning and performance monitoring.

  • Build and maintain strong working relationships with operational managers, internal support teams, suppliers and external partners.

  • Manage team performance through coaching, training, audits and observation.

  • Support induction and ongoing development of team members to ensure high service standards.

  • Ensure all processes are followed in line with company policies, service level agreements and compliance requirements.

  • Identify opportunities for service improvements and support change initiatives across operational support functions.

Skills and experience

  • Experience in a Team Leader, supervisory or senior operational support role, ideally within a shared services or service delivery environment.
  • Skilled in leading, motivating and developing teams to achieve strong performance.
  • Comfortable working in a fast-paced operational setting with competing priorities, deadlines and SLAs.
  • Proven track record of delivering against KPIs, SLAs and operational targets.
  • Experience overseeing administrative or operational support processes, particularly those involving data management.
  • Confident handling service issues, escalations and complaints.
  • Experience supporting change initiatives or process improvements.

Location
Stoke

Additional information
This is a part time 6 month contract

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