Service Co-Ordinator 154061

Reference
1112585

Branch
University of Warwick

Start date
08/06/2026

Duration
6 Months

Hours and days
Monday to Friday 8am -12pm

Dress code
Smart Casual

Salary from
£13,988

Salary to
£13,988

Role
A leading global provider of facility services, providing services to complement their customer’s workplace, is seeking to recruit a Service Co-Ordinator on a 6 month contract for their site in Stoke.

Duties and responsibilities

• Act as the first point of contact for client calls and emails, logging and processing service requests accurately
• Take ownership of service requests, ensuring timely and customer-focused resolution.
• Identify appropriate solutions and escalate issues when required.
• Manage job allocations and coordinate activities across operational teams.
• Maintain and update facilities management systems (e.g. Maximo) and associated records
• .Provide professional helpdesk support and general administrative assistance.
• Support the account delivery team with day-to-day administrative tasks.
• Ensure compliance with company processes, procedures and client contract requirements

Skills and experience

• Previous experience in a customer service, contact centre or administrative role.
• Proven call handling experience.
• Proficiency in Microsoft Office programmes.
• Excellent written and verbal communication skills.
• Experience of working within a team to support shared organisational goals.
• Strong organisational and planning skills, with the ability to schedule and prioritise activities effectively.

Location
Stoke

Additional information
This is a 6 month contract.

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