Admissions Support

Reference
1112343

Branch
University College Birmingham

Start date
27/07/2026

Duration
2 Months

Hours and days
Hours of work are variable, need to be flexible in times of high demand

Dress code
Smart Casual

Rate of pay
£12.71

Holiday rate
£1.53

Role

This role supports further education, sixth form, and wider admissions activity during busy peak periods. The postholder responds to a high volume of enquiries by phone, email, Cue, and shared inboxes, while also providing more experienced administrative and applicant-facing support across the Admissions team. The role suits someone who can work confidently across systems and processes, deliver accurate information, help manage applicant communications, and contribute to a responsive and professional admissions service. 

Duties and responsibilities

• Answer FE and Sixth Form admissions enquiries by phone, Cue, email, and shared inboxes. 
• Provide timely, accurate and helpful information to applicants, students, and parents or carers as appropriate. 
• Support the management of high enquiry volumes during peak admissions periods. 
• Respond to emails on behalf of the Admissions team and handle enquiries across relevant channels. 
• Use CRM and the admissions portal to support applicant processing and enquiry handling. 
• Schedule interviews for applicants where required, including health-related applicants. 
• Support confirmation-related calls and routine admissions administration. 
• Escalate more complex admissions issues to the relevant colleagues where needed. 
• Assist the Senior Admissions Officer with suitable administrative tasks during peak periods. 
• Contribute to a positive applicant experience through responsive, knowledgeable and professional communication. 
• Adapt quickly to changing demand and priorities within the admissions cycle. 

Skills and experience

• Strong communication and customer service skills across phone and written channels. 
• Good administrative experience and a sound understanding of admissions processes. 
• Confidence using new systems, and shared inboxes. 
• Ability to manage a busy and varied workload in a fast-moving environment. 
• Strong organisational skills and excellent attention to detail. 
• Ability to handle sensitive or personal information appropriately and accurately. 
• Strong written communication skills and confidence responding on behalf of a team. 
• Ability to prioritise tasks, use sound judgement, and escalate issues appropriately. 
• Experience in admissions, education, student services, administration, or customer support would be beneficial. 
• A calm, helpful and solutions-focused approach, with flexibility to move between duties according to operational need. 

Location
University College Birmingham

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