Details
1112301
University of Leicester
01/06/2026
6 Months
This role is for 14 hours a week, worked across weekends, other shifts include early mornings, evenings and weekends, within the sports centre operational hours (Monday to Friday 6 am to 10.30 pm and Saturday/Sunday 7.30 am to 8 pm).
Uniform Provided
Pay
£13.30
£1.61
Description
Role
The University of Leicester is seeking enthusiastic, reliable and motivated Duty Managers to join the Sport & Active Life team on a part-time, weekend basis for an initial six-month period, with the potential for extension. Based at either the Danielle Brown Sports Centre or the Roger Bettles Sports Centre, this role may involve cross-site working, although a base site will be allocated upon appointment.
Acting as the senior operational lead on shift, you will be responsible for the safe, efficient and customer-focused operation of a diverse range of sport and fitness facilities. These include swimming pool, sauna, steam and spa areas, fitness suites, studios and outdoor pitches, ensuring that all users experience a welcoming, inclusive and professionally managed environment in line with University standards.
Duties and responsibilities
You will provide visible leadership during your shifts, supervising reception, fitness and recreation staff while ensuring facilities are opened, operated and closed in accordance with University procedures. You will maintain high standards of cleanliness, safety and service, overseeing routine maintenance checks, reporting defects promptly and ensuring smooth shift handovers through accurate record keeping.
A key aspect of the role involves delivering excellent customer service by responding professionally to feedback and complaints and fostering a positive experience for all users. You will act as a first responder to emergencies, including those within aquatic and spa areas, carry out daily health and safety checks, and ensure incidents are correctly recorded and escalated. Administrative responsibilities include managing bookings, memberships and financial transactions through the XN Leisure Management System, as well as supporting staff rotas and operational communications.
Skills and experience
You will have a minimum of five GCSEs at grades A–C or equivalent, along with previous experience in a customer-facing role within a sport or leisure environment. You will demonstrate sound knowledge of health and safety procedures, the ability to remain calm and decisive in emergency situations, and confidence using IT systems such as Microsoft Office and leisure booking software.
Strong leadership skills and the ability to take responsibility while on shift are essential. A Swimming Pool Emergency Rescue Award is required for the role, although training will be provided if not already held. A First Aid at Work certificate, NPLQ Lifeguard qualification or Pool Plant Operators certificate would be advantageous but are not essential.
Location
Danielle Brown Sports Centre or Roger Bettles Sports Centre, University of Leicester (Potential for cross-site working, but a base site will be allocated to you if successful)
Benefits
To apply, please submit your CV and a covering letter outlining your suitability for the role and include details of relevant qualifications.
Informal enquiries are welcome, and should be made to Aaron Spencer at as1512@leicester.ac.uk.
Duration: 02 March (ASAP) for 6 months (with potential for extension)
Closing date for applications: Thursday 21 May 2026
Unitemps is acting as an Employment Business, supplying temporary workers, in relation to this vacancy.
The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.
As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.
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