Assistant Accommodation Advisor

Reference
1112002

Branch
UCL

Start date
26/05/2026

Duration
Other - See Job

Hours and days
36.5hours, 5 months

Dress code
Smart Casual

Rate of pay
£15.45

Holiday rate
£2.89

Role

Unitemps are recruiting for a Assistant Accommodation Advisor within the Student Accommodation department. The role is to work the date of 26th May 2026 and will run until 4th October 2026 full time at 36.5 hours per week . Payment is set at £15.45+ holiday pay per hour and the role will be CAMPUS based.

Hands on role completing a variety of building and health and safety checks across multiple buildings. Supporting day to day front of house service to summer guests and students, as well as providing access to contractors completing maintenance work, ensuring they are signed in and the right keys are issued. Admin duties, responding to enquiries, complaints and uploading compliance documents.

Duties and responsibilities

The ideal candidate will be able to provide a cheerful reception service to all students and visitors and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery.

• Providing front of house reception services, including key/visitor management and handling lock outs.
• Welcoming visitors and contractors to the properties, ensuring relevant security and identity checks are carried out and their presence is recorded.
• Following up on any customer related issues requiring action in a timely manner, engaging with other colleagues when necessary.
• Providing a decisive and effective response to customer complaints, assisting in and resolving customer disputes and escalating where necessary.
• Ensuring required maintenance work within the properties is reported and completed.
• Ensuring the properties are presented to the required standard.
• Assisting customers in a professional and courteous manner, showing empathy and responding with urgency to customer requests.
• Maintaining positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities.

Administration

• Maintaining UCL Accommodation and UCL filing and information systems including StarRez booking/resident system, hardcopy files and MS Excel spread sheets, ensuring customer data is accurate, secure and compliant with the Data Protection Act and all UCL policies.
• Undertaking general administration duties, to including processing StarRez resident admin and rent payments, supporting check in and check out.
• Assisting with ad hoc and cyclical projects (e.g. summer turnaround/commercial on-site activities)
• Conducting and logging room/communal area inspections.
• Undertaking additional duties and tasks as requested by the UCL Accommodation management team.

Compliance

• Ensuring that Health and Safety legislation is adhered to at all times
• Maintaining an awareness of current legislation concerning Health and Safety, Data Protection and compliance
• Comply to risk assessments applicable to working environments and raise any issues or causes for concern to the Deputy Accommodation Manager or Accommodation Manager
• Report health, safety and security incidents in line with UCL and UCL Accommodation health & safety procedures
• Complying with the UCL department uniform policy, ensuring correct uniform and PPE is worn at all times (if required) including identity card and name badge
• Delivering central processes and conducting all duties in line with UCL Residences standard operating procedures
• Ensuring the Deputy Accommodation Manager is informed of all serious incidents
• Ensuring a safe and secure environment at all times and raise any concerns or new hazards to the Deputy Accommodation Manager or Accommodation Manager
• Fulfilling the varied administration and auditing requirements
• Contributing suggestions for areas of improvement to benefit the department
• Reflecting UCL Accommodation mission, vision and values in all activities undertaken
• Attend health & safety training as directed by UCL or UCL Accommodation

Skills and experience

Essential

• Previous experience in a similar customer facing role.
• Ability to communicate effectively, both orally and in writing and demonstrate an objective, professional and calm approach when handling difficult situations.
• Ability to build relationships internally and with third party suppliers.
• Computer literate with the ability to use Microsoft Office.
• Ability to work at pace whilst maintaining a high level of accuracy and attention to detail.
• Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines.
• Previous experience in an administrative role.
• Ability to offer flexibility in working hours and to take part in a rota.
• Highly skilled in understanding, empathising and delivering against customer needs.
• Possesses a positive and collegiate attitude, with the ability to adapt swiftly and a willingness to undertake challenging tasks to ensure customer satisfaction.
• Self-motivated and possessing the ability to work on own initiative.

Desirable

• Previous experience of working in the accommodation, hospitality or retail sectors.
• Previous experience in complaint handling.
• Due to the nature of the role and the context in which the individual will be working it is desirable that the post holder will agree to the use of their photograph on UCL Accommodation marketing and communication literature/posters or website.
• Commitment to excellence and advancement on merit
• Fairness and equality
• Diversity
• Collegiality and community-building
• Inclusiveness
• Openness
• Ethically acceptable standards of conduct
• Fostering innovation and creativity
• Developing leadership

Location
UCL

Additional information

Please note to be eligible to work within this role, you must have the right to work in the UK, be physically based in the UK and be able to travel to our London based office for a RTW check (if required). This job will close for applications at 11.59pm on 14th May 2025. Interviews will be held shortly after.

Unitemps reserves the right to close this advert for applications prior to the date specified above, if a high volume of suitable applications are received.

Unitemps payroll is monthly, one month in arrears, please see the payroll dates h…

DBS: Please note: This roles requires DBS Check. 'Unitemps is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment’

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