Details
1111876
Teesside University
01/09/2026
Ongoing
Varied
Uniform Provided
Pay
£13.09
£1.58
Description
Role
To champion the student voice, driving student co-creation and partnership and act as an ambassador for SLS and the Student Life service. Work with colleagues to provide customer service excellence for all service users across SLS spaces.
Duties and responsibilities
1. Provide roving support across all SLS locations:
- Make an active contribution to the SLS model of customer service excellence
- Assist customers with self-service systems and processes, access to buildings, promotional activities
- Manage the learning environment to ensure a healthy and safe experience for all customers and effective implementation of Student and Library Services policies and guidelines.
2. Contribute to continuous service improvement to enhance the user experience within Student Life.
- Co-create resources and services to ensure a student-centric approach and partnerships of expertise.
- Deliver and co-deliver workshops
- Identify projects and opportunities for enhancing student experience.
- Contribute to evaluations of user experience, including the following: Surveys and analysis of the customer experience, Conducting usability research in SLS spaces and Undertaking data collection and analysis.
3. Provide proactive peer support, guiding users through the range of on campus and online SLS offer, including active support of digital skills and capability.
4. Contribute to the enhancement of student communities of practice and facilitation of social connections.
5. Demonstrate a commitment to growth in personal and workplace skills and knowledge.
6. Adhere to wider University polices, regulations and guidelines.
7. Promote Equality and Diversity for students and staff.
8. Undertake any other duties, at any Teesside University location, as assigned by the Director of Student and Library Services.
Skills and experience
- Ability to convey straightforward information in a clear and accurate manner both verbally and in writing.
- Ability to communicate information which needs careful explanation with tact and diplomacy, taking action to correct misunderstandings.
- Ability to work effectively in a team environment, supporting colleagues in need of additional help.
- Ability to contribute to team meetings, both virtually and face-to-face.
- Demonstrate a commitment to delivering SLS services to all customers.
- Ability to actively contribute to the design and delivery of student skills activities and service events.
- Experience of contributing to group projects.
- Ability to complete tasks and prioritise work within a given framework.
- Ability to solve standard problems in accordance with departmental procedures.
- Ability to identify areas for improvement and lead small projects under the supervision of SLS staff.
- Working knowledge of digital technologies
- Demonstrate an understanding of what good customer service looks like.
- Demonstrate a proactive commitment to working in a front facing, friendly environment.
Location
Teesside University
Additional information
Join us for our find our more sessions which include a Q&A with current Student Engagement Assistants. These sessions will will be taking place on the following dates:
- Tuesday 12th May - 3pm - 4pm - T2.01
- Wednesday 13th May - 10am - 11am - T1.04
- Thursday 14th May - 10am - 11am - T1.01