Details
1111792
Middlesex University
08/06/2026
2 Months
12 houes per week
Not Applicable
Pay
£14.80
£1.79
Description
Role
We are seeking a Welcome & Induction Intern to support the design of a smoother, more engaging onboarding experience for new students. This role focuses on understanding and improving the student journey from offer-holder through to the first weeks on campus, ensuring that information, communications, and support are clear, timely, and student-centred.
Duties and responsibilities
- Map the current student journey from offer-holder through enrolment to the first weeks on campus.
- Identify friction points in the onboarding experience, such as unclear communications, information overload, missed steps, or gaps in support.
- Review onboarding communications (e.g. emails, guidance, digital content) for clarity, timing, and accessibility.
- Gather feedback from a range of stakeholders, including:
- New students
- Student ambassadors
- Professional services and support teams
- Design and facilitate student engagement activities, such as workshops, focus groups, surveys, or informal consultations.
- Co-design onboarding improvements with students, ensuring their voices and lived experiences shape recommendations.
- Analyse qualitative feedback to identify themes, trends, and opportunities for improvement.
- Produce clear summaries of findings and practical, student-centred recommendations.
- Share insights with relevant teams in a clear and accessible format.
Skills and experience
Essential
- Strong interest in student experience, service design, or educational engagement.
- Good communication skills (written and verbal), with confidence engaging students and staff.
- Ability to gather, organise, and interpret qualitative feedback.
- Empathy and ability to see processes from a student perspective.
- Good organisational and time-management skills.
- Willingness to learn and work collaboratively.
- Studying a relevant subject (e.g. Education, Psychology, Sociology, Business, Marketing, Design, or related disciplines).
- Awareness of student transition or onboarding challenges.
- Experience supporting workshops, surveys, or engagement activities.
- Interest in inclusive practice and widening participation.
Location
Hybrid (Hendon campus)
Benefits
This internship provides meaningful exposure to student experience design and engagement work. Interns will:
- Gain hands-on experience in journey mapping and service improvement.
- Build confidence facilitating student engagement activities.
- Develop strong evidence of MDX Graduate Competencies.
- Enhance employability for roles in student services, education, research, and design.
- Receive mentoring and structured support throughout the internship.
This role builds Leadership and Influence by improving the onboarding journey and shaping how new students experience their first interactions with the University. It promotes an Entrepreneurial Mindset through identifying friction points and redesigning communications and support pathways.
It strengthens Communication, Empathy and Inclusion by working with diverse student voices to co‑design onboarding improvements, while fostering Curiosity and Learning through exploring student transition experiences and feedback. The role supports collaborative working across Student Experience teams and services, builds resilience through managing evolving insights and expectations, enhances Technological Agility through reviewing digital onboarding content, and develops problem‑solving and delivery by turning journey‑mapping insights into clear, actionable improvements to the welcome and induction experience.
Additional information
- The intern will be encouraged to set personal learning objectives aligned to their career aspirations.
- Reflection and skills articulation will be built into the internship experience.
Application Deadline: 24th May, 23:59
Interviews will take place between: 25th May – 2nd June.