Details
1111768
Middlesex University
08/06/2026
2 Months
12h per week
Casual
Pay
£14.80
£1.79
Description
Role
We are seeking a UX Intern to support the ongoing enhancement of the MDXApp, with a focus on improving the student digital experience. This role offers an excellent opportunity for a student interested in user experience (UX), digital design, technology, and student engagement to gain hands-on experience in applied UX research and service improvement within a higher education context.
The successful candidate will work closely with Digital and Student Services teams to evaluate, test, and improve the usability, accessibility, and effectiveness of the MDXApp. This internship will enable the intern to apply UX theory in practice, develop analytical and research skills, and contribute directly to improving how students interact with key university systems.
Duties and responsibilities
- Conduct UX audits of the MDXApp, focusing on navigation, usability, accessibility, and performance.
- Identify user pain points, “black holes” (areas where users drop off), and broken or incomplete user journeys.
- Identify and document dead links, unclear navigation paths, or usability barriers.
- Design and run student usability testing sessions, including task-based testing (e.g. “find your timetable” or “locate assessment deadlines”).
- Collect and analyse qualitative and quantitative user feedback from students.
- Analyse available user data (e.g. click paths, session flows, bounce rates) to identify trends and problem areas.
- Benchmark the MDXApp against other university apps or digital platforms, identifying examples of good UX practice.
- Produce clear UX findings and recommendations and present them to stakeholders in an accessible format.
- Contribute to discussions about inclusive and accessible digital design based on student needs.
Skills and experience
- Strong interest in user experience, digital design, or student digital services
- Good communication skills (written and verbal), with the ability to explain insights clearly
- Ability to carry out basic research activities, including gathering, analysing, and summarising data
- Confidence working with peers and staff and engaging students in testing activities
- Good organisational and time-management skills
- Willingness to learn and engage with feedback
Desirable
- Studying a relevant subject (e.g. UX, Digital Media, Computer Science, Psychology, Design, Marketing, or related disciplines)
- Familiarity with UX concepts such as usability, accessibility, or user journeys
- Experience using digital platforms, apps, or data analysis tools
- Awareness of inclusive design or accessibility standards
Location
Hendon
Benefits
This internship provides a practical, career-enhancing experience for students interested in UX, digital services, and technology-enhanced student experience. Interns will:
- Gain hands-on UX research and testing experience
- Build a portfolio of real-world UX insights and recommendations
- Develop confidence articulating their skills in line with MDX Graduate Competencies
- Receive structured support and mentoring from University staff
- Strengthen employability skills relevant to UX, digital, and graduate roles
Graduate Competencies and skills you will gain on this role:
This role builds Leadership and Influence by improving the MDXApp through UX audits, usability testing and evidence‑based recommendations. It promotes an Entrepreneurial Mindset by independently identifying user pain points and proposing creative solutions.
It strengthens Communication, Empathy and Inclusion by engaging diverse students in testing and presenting clear, accessible findings to stakeholders, while fostering Curiosity and Learning through hands‑on exploration of usability, accessibility and student digital behaviour. The role supports collaborative working with Digital Services and Student Experience teams, builds resilience through iterative testing and insight development, enhances Technological Agility through digital evaluation and data analysis, and develops problem‑solving and delivery by translating UX insights into actionable improvements to the student experience.
Additional information
Application Deadline: 24th May, 23:59
Interviews will take place between: 25th May – 2nd June.
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