Details
1111663
University of Staffordshire
18/05/2026
Ongoing
9 - 5pm business hours tp begin with, then 12 noon - 8pm Mon to Friday - 37.5 hours a week
Smart Casual
Pay
£12.71
£1.53
Description
Role
Our client is looking for a confident, energetic and personable TikTok Communication Assistant to support our fast-growing TikTok Shop and Live Shopping channel. This is a key role within our social commerce team, focused on engaging directly with our audience in real-time, supporting live events, and helping drive sales through interaction and community management. For the first couple of weeks, you’ll work standard office hours as part of your onboarding and training, before moving into the core 12–8 shift pattern.
Duties and responsibilities
Supporting TikTok Live events by:
- Engaging with viewers in real time via comments
- Answering product questions quickly and accurately
- Encouraging participation (likes, shares, follows)
- Helping drive excitement during flash sales and giveaways
Working closely with presenters to:
- Relay customer questions
- Highlight key selling points
- Maintain energy and momentum throughout the live
Assisting with community management across TikTok:
- Responding to comments and messages
- Engaging with followers and building relationships
Supporting basic live performance tracking, including:
- Viewer engagement trends
- Peak interaction moments
- Product interest and feedback
Skills and experience
- A friendly, confident communicator who enjoys engaging with people
- Strong written communication skills with quick response times
- Comfortable working in a fast-paced, live environment
- Positive, proactive attitude with a willingness to learn
- Interest in TikTok, social media, and eCommerce
Bonus (Not Essential)
- Experience with TikTok, livestreaming, or social media moderation
- Previous customer service or retail experience
- Understanding of TikTok Shop or live selling
Location
Hanley
Benefits
- Be part of a fast-growing social commerce channel
- Work at the forefront of TikTok Live and online retail innovation
- Opportunity to grow within a high-performing digital team
- Hands-on experience in one of the most exciting areas of eCommerce
Additional information
- Core hours: 12pm – 8pm, Monday to Friday
- Flexibility required during key campaigns and live events
- Initial training period will be conducted during standard office hours
If you’re passionate about social media, love interacting with people, and want to be part of a team driving real-time sales through TikTok — we’d love to hear from you.
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