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Reservations Co-ordinator

Details


1111393


University of Warwick


15/05/2026


6 Months


Monday remote 9am – 5pm, Tuesday office based 9am – 5pm, Wednesday, Friday remote 2 hours after 6pm time to be agreed, Sunday remote 2 hours again time to be agreed. The remote hours Wednesday, Friday and Sunday have some flexibility in them.


Black trousers black shoes

Pay


£13.75


£1.66

Description

Role
To help coordinate individual and group bed and breakfast bookings for both internal and external clients. Responding to enquiries via email and telephone ensuring high quality, timely and customer focused communication at all times. Assisting the Senior Reservations Coordinator and Revenue Manager to manage our on line availability and inventory, updating and amending where instructed. 

Duties and responsibilities

  • Respond to email and telephone enquiries for accommodation across Warwick Conferences, ensuring high standard and customer focused at all times.
  • Ensure all bookings are entered accurately into the Warwick Conferences operating system, with accurate rates and invoicing details.
  • Ensure booking websites are continually updated as directed by Senior Reservations/Revenue Manager.
  • To ensure the highest levels of customer service throughout the booking process.
  • To operate a waitlist option when no inventory on site and secure alternative accommodation with external hotels when the need arises as directed by the Senior Reservations/Revenue Manager.
  • To undertake any other duties from time to time that maybe required within the grade of the post. 

Skills and experience

  • GCSE’s or Equivalent 
  • Excellent written and oral communication skills 
  • Attention to detail
  • Strong planning and organisational skills 
  • Ability to work on own initiative and part of the team 
  • Experience of sales/reservations office would be an advantage but not essential 

Location
Combination of home and on campus - On campus at the Rootes building, in the Sales & Events Office – Warwick Conferences

Additional information
Applications close midnight on 07/05/26

 
Please note: By applying for this role, you are consenting to your contact details being shared directly with the hiring manager.
 
If you need support with uniform, please contact the Unitemps team directly and/or contact Warwick Wardrobe directly here: https://warwick.ac.uk/services/careers/events/get_workwear_wardrobe/

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