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Assistant Accommodation Advisor

Details


1111107


UCL


11/05/2026


Other - See Job


36.5 hours


Smart Casual

Pay


£15.45


£2.89

Description

Role

Unitemps are recruiting for a Assistant Accommodation Advisor within Student Accommodation. The role is to work the date of Monday 11th May 2026 and will run until Sunday 4th October 2026 full time at 36.5 hours per week. Payment is set at £15.45 + holiday pay per hour and the role will be CAMPUS based.

UCL Accommodation UCL is a globally recognised Institution and one of the UK’s most successful Universities. The award winning Accommodation team sits within the UCL Estates division and comprises of over 26 Halls that houses more than 6500 residents.
 
UCL Accommodation has set out an ambitious new vision of becoming the leading provider of accommodation in the HEI sector; delivering an exceptional student experience and is embarking on new strategy to delivery this vision. Students create the communities. Most of our Halls are close to campus in Bloomsbury, one of London’s most desirable neighbourhoods. We also have Halls in Camden and Victoria – exciting areas with their own quirks and treasures. 
 
Despite London’s expensive property market and the pressure on student accommodation, UCL’s prices are kept as low as possible and are amongst the cheapest in the area. The team also works hard to enhance the experience of every student staying with us. We believe it’s everyone’s role in the team to help ensure that every resident in UCL Accommodation feels at home. We’re striving to provide every student with an experience as befits one of the world’s greatest universities in one of the most exciting cities on earth. 
 
The role involves providing a meet and greet front of house service as well as supporting all back office functions, providing administration support on one designated site. Supporting open days, intake days and departures as well as assisting day to day visitors, students and external contacts.

Duties and responsibilities
The ideal candidate will be able to provide a cheerful reception service to all students and visitors and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery. 

 
  • Providing front of house reception services, including key/visitor management and handling lock outs
  • Welcoming visitors and contractors to the properties, ensuring relevant security and identity checks are carried out and their presence is recorded
  • Following up on any customer related issues requiring action in a timely manner, engaging with other colleagues when necessary
  • Providing a decisive and effective response to customer complaints, assisting in and resolving customer disputes and escalating where necessary
  • Ensuring required maintenance work within the properties is reported and completed
  • Ensuring the properties are presented to the required standard
  • Assisting customers in a professional and courteous manner, showing empathy and responding with urgency to customer requests
  • Maintaining positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities. 

Administration

  • Maintaining UCL Accommodation and UCL filing and information systems including StarRez booking/resident system, hardcopy files and MS Excel spread sheets, ensuring customer data is accurate, secure and compliant with the Data Protection Act and all UCL policies
  • Undertaking general administration duties, to including processing StarRez resident admin and rent payments, supporting check in and check out
  • Assisting with ad hoc and cyclical projects (e.g. summer turnaround/commercial on-site activities)
  • Conducting and logging room/communal area inspections
  • Undertaking additional duties and tasks as requested by the UCL Accommodation management team. 

Teamwork

  • Demonstrating a flexible approach to work and a willingness to undertake all reasonable duties at the request of the Deputy Accommodation Managers or Accommodation Manager
  • Providing support to the other sites when required
  • Working collaboratively to help support the department to deliver its mission statement and broader objectives.
  • Supporting approaches and initiatives to enhance the residents experience within the UCL Accommodation, including gathering and sharing market information
  • Working in a collegiate and supportive manner with colleagues, ensuring opportunities to share best practice are utilised
  • Developing and maintaining productive working relationships with internal UCL departments and third party suppliers.
  • Conduct regular handover meetings with SRAS and the OOH Accommodation Officers/Manager, communicating details of incidents, outstanding issues and requests
  • Embracing change, supporting the department and colleagues through organisation transformation

Compliance

  • Ensuring that Health and Safety legislation is adhered to at all times
  • Maintaining an awareness of current legislation concerning Health and Safety, Data Protection and compliance
  • Comply to risk assessments applicable to working environments and raise any issues or causes for concern to the Deputy Accommodation Manager or Accommodation Manager

Skills and experience
Essential

  • Previous experience in a similar customer facing role
  • Ability to communicate effectively, both orally and in writing and demonstrate an objective, professional and calm approach when handling difficult situations
  • Ability to build relationships internally and with third party suppliers
  • Computer literate with the ability to use Microsoft Office. • Ability to work at pace whilst maintaining a high level of accuracy and attention to detail
  • Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines
  • Previous experience in an administrative role
  • Ability to offer flexibility in working hours and to take part in a rota
  • Highly skilled in understanding, empathising and delivering against customer needs
  • Possesses a positive and collegiate attitude, with the ability to adapt swiftly and a willingness to undertake challenging tasks to ensure customer satisfaction
  • Self-motivated and possessing the ability to work on own initiative

Desirable

  • Previous experience of working in the accommodation, hospitality or retail sectors
  • Previous experience in complaint handling
  • Due to the nature of the role and the context in which the individual will be working it is desirable that the post holder will agree to the use of their photograph on UCL Accommodation marketing and communication literature/posters or website
  • Commitment to excellence and advancement on merit
  • Fairness and equality
  • Diversity
  • Collegiality and community-building
  • Inclusiveness
  • Openness
  • Ethically acceptable standards of conduct
  • Fostering innovation and creativity
  • Developing leadership

Location
UCL

Additional information

Please note to be eligible to work within this role, you must have the right to work in the UK, be physically based in the UK and be able to travel to our London based office for a RTW check (if required). This job will close for applications at 11.59pm on 23rd April 2026. Interviews will be held shortly after.

Unitemps reserves the right to close this advert for applications prior to the date specified above, if a high volume of suitable applications are received.

If you have a full-time contract of employment with UCL, you are not able to work through UCL Unitemps at the same time.

Unitemps payroll is monthly, one month in arrears, please see the payroll dates here.

DBS: Please note: This roles requires DBS Check. 'Unitemps is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment’ 

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