Details
1110878
University of Staffordshire
11/05/2026
Ongoing
Monday - Friday. 37 hours a week
Smart Casual
Pay
£25,000
£30,000
Description
Role
This is an exciting opportunity to join our prestigious client as an IT Engineer – 1st/2nd Line support.
Working closely with the IT Managers and the rest of the team, your role will involve:
- Effectively maintaining a complex, high-demand IT infrastructure and all the peripheral devices connected to it ensuring high availability and quality service.
- To make recommendations for major infrastructure projects, and work collaboratively with others throughout the project process
- Ensuring that all works are carried out with careful planning, documenting all the steps committed, from day-to-day operations via a ticketing system.
- Some occasional travel to other (local) sites required.
Duties and responsibilities
- Experience of IT support preferably in a SME environment.
- Able to produce documentation of all activities.
- Auditing and inventorying all IT assets.
- Good communication skills, speaking with and supporting personnel at varying degrees of knowledge at all levels within the company.
- The ability to identify areas for improvement and subsequently producing proposal documentation to support changes/upgrades.
- Some moving of computers and related equipment will be required.
- The willingness to occasionally work around business hours for major works toensure business continuity
Skills and experience
- Providing desktop support using a ticket based system (Service Desk Plus). Support to be provided both deskside and remotely.
- Windows 11 Administration and Support. New builds and decommissioning old builds.
- Experience of working with computer peripherals e.g. printers, IP phones, scanners etc. Setting up computers and computer related equipment.
- Supporting Microsoft Office – Word, Excel, Outlook etc.
- Good documentation skills.
- Mobile/MDM phone support.
- Microsoft Server 2016, 2022 – A basic understanding of key server subsystems and roles.
- Active Directory – User account creation, troubleshooting.Good understanding of File Shares, folder redirection and user accounts.
- AntiVirus/EDR – Experience of Centralized AV/EDR Enterprise consoles. Ensuring all company workstations and laptops are up to date and patched. Being proactive with potential security issues and having a well-rehearsed procedure mitigating security issues.
- DHCP, DNS – experience of troubleshooting DHCP/DNS issues. A knowledge of DNSHost records and types. Good understanding of IP Subnetting
- Switches – Good knowledge of the concepts of a Multi-VLAN environment.
- Microsoft365 – Experience of using M365 in a working environment
- Familiarity with ERP or other types of Managed/Management software systems(Business Central, Sage, CRM, Sales Force, etc)
- Server Backups - Knowledge and use of Rapid Recovery or similar.
- Action orientated – Able to deal with problems in appropriate time frames.
- Effective communication – Clear concise written and spoken, ability at all levels,customer, supplier and internal
- High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions.
- Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role.
- People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders.
Location
Tamworth
Benefits
- Competitive Salary
- Holiday Pay
- Pension Scheme
- Great company to work for