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Front of House and Events Manager

Details


1110761


University of Warwick


27/04/2026


Other - See Job


36.5 hours per week (5 over 7 days) which may include evenings, weekends and/or bank/customary/statutory holidays.


Business Dress

Pay


£18.76


£2.26

Description

Role

To oversee and organise all services required to successfully deliver an exceptional customer experience to all users of the London Base (‘The Shard’). To lead and manage a small team of Events Assistants to provide an exceptional service to users of The Shard space.

Duties and responsibilities

Team Management

  • Lead, motivate and manage a team of Front of House and Events Assistants to provide the highest level of customer service. Undertake skills enhancement and personal development through monitoring and mentoring, on an individual and team basis.
  • Develop and implement appropriate processes and procedures to ensure Front of House services are of the highest standard.
  • Establish standard operating procedures to ensure the highest level of customer service to building users. Ensure continuous improvement in systems and procedures by constantly assessing and creating new routines of work which result in the highest possible standards for all stakeholders.
  • Oversee the administration of room bookings at the WBS London Base location for teaching and non-teaching-related bookings, and advise staff on suitable accommodation for meetings and events, often high-profile in nature. Responsible for facilitating building access for visitors and vendors in line with landlord requirements.
  • Manage the Front of House team rota, including contingency planning to always ensure adequate cover.

Events Management

  • Act as main point of contact for the planning of events held in The Shard. Liaise with event leaders to ensure all requirements are agreed and met.
  • Arrange and attend client meetings and site visits to ascertain the organizers’ exact requirements. Provide hospitality coordination, taking a lead role in facilitating visitor hospitality and catering arrangements.
  • Maintain an overview of bookings in The Shard, ensuring appropriate staffing cover is in place to meet fire regulations re adhered to and to ensure an excellent customer service to Shard users.
  • Source and negotiate with vendors and suppliers to ensure appropriate catering, and other services, provision for events.

Facilities Services

  • Ensure all public spaces in the WBS London Base areas are tidy and maintained to a high standard and are presentable at all times. Ensure all reports for maintenance are proactively referred to the appropriate team and addressed in a timely manner. Ensure that the Buildings & Facilities Manager is aware of such issues.
  • Ensure all enquiries to The Shard (via email resource account or telephone) receive an appropriate response, liaising as necessary to other teams within WBS as appropriate.
  • Maintain and ensure a consistent quality of service is delivered to customers by the FOH team. Administer a professional front-of-house, dealing with visitors in person ranging from executives to current and prospective students. Maintain a professional appearance in keeping with a front-of-house role for a leading business school in a distinctive and cutting-edge location.
  • Ensure health and safety requirements are disseminated to, and managed by, the Front of House Team.

Ad hoc

  • Other projects and duties, aligned with the role, as directed by the Operations Director.

Skills and experience

  • A good standard of general education with GCSE A – C grades (or equivalent) in Maths and English.
  • Previous experience in management of front of house/events/hospitality function.
  • Excellent interpersonal skills and the ability to communicate at all levels.
  • Excellent planning skills, with attention to detail.
  • Excellent organisation skills, with ability to manage multiple tasks simultaneously, and manage time effectively to meet deadlines.
  • Ability to prioritise and reprioritise work independently and unsupervised.
  • A proactive approach, with an ability to anticipate consequences and develop solutions to potential problems.
  • Experience of working on own initiative and also as part of the team.
  • Competence with IT and audio-visual services.
  • Competence in the use of the Microsoft Office suite and basic databases.
  • Highly developed customer service and interpersonal skills.
  • Ability to promote and enhance the reputation, professionalism and credibility of the department and the University of Warwick

Location
WBS – London (The Shard)

Additional information

  • Start and end date: ASAP until 31 December 26
  • Deadline to apply: Thursday 16th April 26

Please provide a CV and cover letter with your application.

Please note upon applying for this role you are consenting to your contact details being shared directly with the hiring manager.

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