Details
1110682
City St Georges University of London
13/04/2026
3 Months
Monday to Friday, 09:00 - 17:00
Smart Casual
Pay
£18.66
£2.25
Description
Role
Quality Administrator required to support for the department's quality processes, ensuring accurate documentation, clear communication with staff and students and smooth operation of quality assurance activities.
Duties and responsibilities
• Respond professionally to queries from staff and students regarding quality processes, regulations, and procedures in a timely and efficient manner, resolving issues or signposting to relevant services where necessary.
• Maintain clear and effective communication with students and staff on quality-related matters using appropriate channels.
• Liaise with colleagues to gather and update information relating to the School’s Quality Assurance processes (e.g. module evaluations, external examining, monitoring the timely return of student marks and feedback, academic misconduct reporting, study adjustments for disabled students, and collating data for Assessment Boards).
• Collate data, organise meetings, and provide administrative support to ensure quality assurance processes run smoothly.
• Support Quality Officers in updating and maintaining both internal and student-facing quality information and communications (e.g. programme and module specifications, quality process guidance, and student case information).
• Assist in the timely update and publication of student-facing quality information, including programme handbooks.
• Provide administrative support to Board of Studies sub-committees (e.g. Learning and Teaching Committee and Student Experience Committee) to ensure effective operation.
• Gather information and supporting documentation for periodic reviews, accreditations, and academic misconduct and appeals cases.
• Support the Quality Officers and Quality Manager in producing quality assurance reports, including generating and inputting statistical data for Periodic Reviews, Annual Programme Evaluations, and academic misconduct and appeals cases.
• Work with the Quality Officer, Quality Manager, and other relevant staff to support the administration of Extenuating Circumstances, Academic Misconduct, and Appeals processes.
• Assist the Quality Manager and Quality Officers with the implementation and coordination of University strategies and associated projects
Skills and experience
• Educated to A-Level or equivalent (i.e. professional qualification or considerable relevant experience)
• Experience of working in a busy customer focused office environment
• Well-developed active listening, verbal and written communication skills that allow you to work effectively with students with empathy and tact
• The ability to work with a high level of accuracy and attention to detail
• Ability to manage challenging and complex situations calmly and effectively, seeking support from specialist support services colleagues as necessary
• Excellent interpersonal skills including the ability to deal with enquiries effectively and efficiently and with tact and diplomacy and deal comfortably with staff at all levels
• Ability to plan and prioritise own work, to work under pressure and manage conflicting priorities, and to take a flexible and proactive approach to work and change
• The ability to identify potential solutions for problems
• The ability to work on own initiative and as part of a team
• Confident in the use of IT systems, particularly the use of MS office packages such as Word, Excel and Outlook
Location
Hybrid