Details
1110633
University of Nottingham
27/04/2026
Other - See Job
See Hiring Manager
Casual
Pay
-
-
Description
Role
Unitemps are acting as an Employment Business, supplying temporary workers, in relation to this vacancy.
The role covers participant recruitment, onboarding, interviews, data capture, routine participant / customer support by phone, email, and video and escalation of issues in line with approved procedures.
The purpose of the role is to support safe, consistent and participant-centred delivery of the Controlled Launch by ensuring pilot customers are recruited, consented, interviewed and supported effectively and that high-quality data and operational insights are captured for review.
Outputs of the role
- Screened and scheduled participants
- Completed onboarding, 1-2 week and 4-week interviews
- Routine support across phone, email, video and support channels
- Accurate consent and data records
- Timely issue escalation
- Reliable participant communication and follow-up
Measures of performance
- Interview milestones delivered to schedule
- Accuracy and completeness of records; adherence to scripts, SOPs, confidentiality and escalation requirements
- Responsive participant support
- Effective team collaboration
Start Date: 27/04/26
End Date: End of August
Working Hours: 5 days a week/37.5 Hours
Pay Rate: £25,000 yearly
Location: Nottingham
Dress Code: Casual
CLOSING DATE: 27/04/26 Please note that the role may close early to applications – apply as soon as possible to avoid disappointment.
Duties and responsibilities
- Support recruitment and screening against eligibility criteria
- Arrange onboarding and follow-up calls
- Collect consent / assent forms and deliver approved interviews
- Maintain accurate logs, documentation and trackers
- Respond to routine participant / customer queries by phone, email, video and support platforms
- Support video upload processes and participant follow-up
- Capture feedback and recurring issues
- Escalate complaints, adverse events, safeguarding concerns and deviations
- Share insights with Research and Customer Experience teams to support continual improvement
Skills and experience
Experience
- Experience in customer-facing or participant-facing coordination, interviewing or support experience is helpful but not essential
- Comfortable communicating by phone, email and video
- Handling confidential personal data
- Accurate record keeping and working to defined processes or SOPs
- Experience with neurodivergent individuals, adolescents or families is desirable
Technical knowledge and skills
- Strong written and verbal communication, empathy, active listening, organisation and attention to detail.
- Confident with Microsoft 365 tools (Word, Excel, Teams, Forms, SharePoint), scheduling and data entry.
- Able to learn device / app basics, follow interview scripts and use neutral non-medical language and correct escalation pathways
Location
Nottingham
Additional information
This role is being advertised by the Unitemps team at the University of Nottingham, which is part of the Careers and Employability Service. Unitemps is acting as an employment business, supplying temporary workers in relation to this vacancy. We are acting on behalf of a reputable Nottingham company to fill this position.
To hear about our other roles, please register online at https://portal.unitemps.com/register/candidate and sign up to emailed job alerts.
By applying for this role, you are agreeing to that we will share your application information with the recruiter for this role within UoN. Your details will be processed in accordance with our Privacy Notice which can be found on our website. If your application is successful, you will need to complete an eligibility to work check prior to commencing work.
How to apply
To apply please email your CV and a tailored cover letter to: barbara.morera@neupulse.co.uk